Clinic/Practice Assistant Lead

Job Summary

The ideal candidate is an organized, proactive professional with strong experience in call center operations and clinic administration. They excel at assisting support staff, managing daily workflows, and ensuring smooth clinic operations within a fast‑paced, multidisciplinary environment. Working alongside internationally recognized clinicians and researchers at the Center for Pain Medicine, they support an interdisciplinary team dedicated to improving the lives of patients with acute and chronic pain. While not involved in direct patient care, they demonstrate professionalism, empathy, and a commitment to enhancing the patient experience as part of a world‑class program at Brigham and Women’s Hospital.

Responsibilities

• Supervise and mentor clinic support staff, including administrative and clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
• Implement and maintain clinic policies and procedures to enhance operational efficiency.
• Assist in training new staff and providing ongoing education for existing staff.
• Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Qualifications

• Education: Associate's Degree in Healthcare Administration required; Bachelor's Degree in Healthcare Administration preferred. Experience may be accepted in lieu of a degree.
• Experience: 3-5 years of experience in a healthcare setting required; 2-3 years of experience in a leadership or supervisory role required.

Skills

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health record (EHR) systems and office software.
• Knowledge of medical terminology, billing, and coding processes.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Pay & Schedule

• Pay Range: $21.73 - $31.02/Hourly
• Schedule: Day shift, 40 hours per week
• Work Location: Onsite at 850 Boylston Street