Clinical Practice Assistant Lead

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers. Acts as a team leader, resource and mentor.

Essential Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
• Prepares schedules and other documents as needed in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Ensures that patient records, documents, lab slips and X-rays are available with appropriate patient identification so the encounter is productive for both the patient and provider.
• Performs a wide variety of activities relevant to the clinical setting which may include assisting providers, performing phlebotomy, EKG's, vital signs, etc.
• Performs lab tests and implements quality control standards as indicated.
• Provides patients with relevant instructions for specific tests and procedures.
• Serves as a role model, mentor and resource.
• Collaborates with practice support team.
• Provides training and shares knowledge.
• Oversees the work of others and solicits feedback and ideas to produce quality processes and outcomes.
• Makes recommendations on how resources can be used more effectively.
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