Practice Assistant Lead

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.

Responsibilities

• Supervise and mentor clinic support staff, including administrative and clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
• Implement and maintain clinic policies and procedures to enhance operational efficiency.
• Assist in training new staff and providing ongoing education for existing staff.
• Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Requirements

• Associate's Degree in Healthcare Administration (Bachelor's Degree preferred).
• 3-5 years of experience working in a healthcare setting.
• 2-3 years of experience in a leadership or supervisory role.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health record (EHR) systems and office software.
• Knowledge of medical terminology, billing, and coding processes.
• Ability to multitask and manage competing priorities in a fast-paced environment.

This role does not accept experience in lieu of a degree.

Schedule

• Monday - Friday, 8:00am - 4:30pm.
• Onsite with hybrid option after 90 days of training.
• 40 scheduled weekly hours.

Pay

Starting pay range: $21.73 - $31.02/hourly. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Benefits

• Medical, dental, and vision coverage.
• 403b retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass.

Work location: 15 Parkman Street, Boston, MA.