Lead Portfolios. Build Legacies. Grow Texas. - VP of Operations

About the Role

We're seeking an experienced Vice President of Operations to lead the operational and financial performance of a designated multifamily portfolio across Texas. This role directs day-to-day operations across multiple properties, drives NOI through strategic budget oversight and cost control, and mentors a team of Property Managers to build a high-accountability culture. The ideal candidate is a strategic operator who thrives on standardizing processes, maximizing portfolio performance, and developing talent — someone who can move seamlessly between boardroom financial reviews and hands-on property visits.

Responsibilities

• Portfolio Operations
  • Direct day-to-day operations across a multi-site multifamily portfolio, ensuring occupancy, revenue, and customer service goals are consistently met
  • Conduct regular property visits and physical inspections to assess curb appeal, maintenance conditions, leasing performance, and staff execution of company standards
  • Lead due diligence, transition planning, and stabilization efforts for newly acquired properties
• Financial Management
  • Build, review, and approve annual operating budgets for each property in the portfolio
  • Analyze property-level financial statements, NOI, and key operating metrics monthly; direct corrective action where needed
  • Implement cost-control strategies to maximize portfolio NOI
  • Review and approve capital expenditure (CapEx) requests; negotiate regional vendor contracts
  • Prepare and deliver regular operational and financial reports to executive leadership and ownership groups
• Team Leadership
  • Recruit, hire, train, and develop Property Managers and Regional/Assistant Managers
  • Conduct performance evaluations and manage disciplinary actions in partnership with Human Resources
  • Foster a high-accountability work culture across the portfolio
• Operational Strategy
  • Develop, implement, and enforce standardized operating procedures (SOPs) for leasing, maintenance, resident retention, and vendor procurement
  • Partner with the marketing team to evaluate leasing velocity, pricing strategy, and lead conversion; adjust strategy to maximize occupancy and revenue
  • Oversee large-scale renovation and value-add projects
• Risk & Compliance
  • Ensure all properties comply with Fair Housing regulations, applicable state and local landlord-tenant law, and OSHA safety standards
  • Oversee resident retention and escalated resident relations issues, ensuring timely resolution of complex or high-risk matters
  • Coordinate with legal counsel and Human Resources on lease enforcement, evictions, and other legal matters

Requirements

• Bachelor's degree in Business Administration
• 10+ years of progressive multifamily property management experience, including 3+ years in a multi-site or regional leadership role
• CPM, CAM, or CAPS designation preferred
• Strong financial acumen, leadership capability, and crisis management skills
• Proficiency in property management systems such as Entrata, Yardi, RealPage, or AppFolio, along with advanced Excel skills
• Ability to travel across portfolio properties

Benefits

• Competitive salary plus performance-based bonuses
• Comprehensive benefits package including medical, dental, vision, and life insurance (available after 30 days of employment)
• Paid vacation and sick time, paid holidays
• Employee Assistance Program and wellness program
• Apartment discount
• 401(k) enrollment after 90 days
• Ongoing training and career advancement opportunities