Lead, Physical Inventory

Essential Duties & Responsibilities

• Oversee route reconciliation from prior day's deliveries, using POD and exception reporting.
• Check in all product returns and ensure proper handling per SOPs (wrapping, condition reports, etc.).
• Manage Return Authorizations (RAs), including creating them or contacting Customer Service when needed.
• Log and track RAs in the daily TRL, maintain accurate Return Placards, and update the Returns Manifest.
• Cook up return trailer schedules with the Transportation team.
• Work with inventory team to ensure timely invoicing for exchanges and cancellation processing in Storis.
• Review and process markouts.
• Oversee piece disposition, including submission of destruction documentation and photos.
• Conduct dock searches as requested and ensure timely completion.
• Partner with claims administration to resolve missing product claims efficiently.
• Conduct scheduled and cycle physical inventories across both retail store and 3PL hub locations (in-person and remote).
• Use RF scanners, tablets, ERP systems, and delivery portals to validate and document counts.
• Identify and report inventory discrepancies, shrinkage, and damages; support root cause investigations.
• Collaborate with store teams and 3PL partners to ensure accurate prep, execution, and reconciliation of inventories.
• Maintain and continuously improve SOPs related to physical inventory prep, execution, and reconciliation.
• Follow compliance requirements (e.g., SOX documentation) and safety standards during all inventory activities.
• Support internal audit requests and contribute to operational process improvements.
• Maintain organized, accurate records of audits, variances, adjustments, and reconciliation data.

Requirements

• Education: High school diploma; College degree preferred
• Years of experience: 1 year of inventory–related Warehouse/Delivery experience. Loss prevention experience is a plus.
• Valid Driver’s license required
• Computer proficiency: Working knowledge of Windows, Microsoft Office, Outlook, and experience in WMS or Delivery software. RF experience is required.
• Dedicated to business and allows flexibility with work hours if necessary.
• Maintain confidentiality of customer information.
• Able to adapt to change and keep an open mind to training.
• Displays an intuitive knack for continuous improvement in operational processes.
• Mets KPIs and follows documented SOPs.
• Displays a high degree of integrity, honesty, and takes responsibility for one’s own actions; shows consistency between words and actions.

Position Requirements

• 40-50% travel

Company Information

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI Code of Conduct

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.