Lead, Physical Inventory

Essential Duties & Responsibilities

• Oversee route reconciliation from prior day's deliveries, using POD and exception reporting.
• Check in all product returns and ensure proper handling per SOPs (wrapping, condition reports, etc.).
• Manage Return Authorizations (RAs), including creating them or contacting Customer Service when needed.
• Log and track RAs in the daily TRL, maintain accurate Return Placards, and update the Returns Manifest.
• Cook up return trailer schedules with the Transportation team.
• Work with inventory team to ensure timely invoicing for exchanges and cancellation processing in Storis.
• Review and process markouts.
• Oversee piece disposition, including submission of destruction documentation and photos.
• Conduct dock searches as requested and ensure timely completion.
• Partner with claims administration to resolve missing product claims efficiently.
• Conduct scheduled and cycle physical inventories across both retail store and 3PL hub locations (in-person and remote).
• Use RF scanners, tablets, ERP systems, and delivery portals to validate and document counts.
• Identify and report inventory discrepancies, shrinkage, and damages; support root cause investigations.
• Collaborate with store teams and 3PL partners to ensure accurate prep, execution, and reconciliation of inventories.
• Maintain and continuously improve SOPs related to physical inventory prep, execution, and reconciliation.
• Follow compliance requirements (e.g., SOX documentation) and safety standards during all inventory activities.
• Support internal audit requests and contribute to operational process improvements.
• Maintain organized, accurate records of audits, variances, adjustments, and reconciliation data.

Requirements

• Education: High school diploma; College degree preferred
• Years of experience: 1 year of inventory–related Warehouse/Delivery experience. Loss prevention experience is a plus.
• Valid Driver’s license required
• Computer proficiency: Working knowledge of Windows, Microsoft Office, Outlook, and experience in WMS or Delivery software. RF experience is required.
• Dedicated to business and allows flexibility with work hours if necessary.
• Maintain confidentiality of customer information.
• Able to adapt to change and keep an open mind to training.
• Displays an intuitive knack for continuous improvement in operational processes.
• Mets KPIs and follows documented SOPs.
• Displays a high degree of integrity, honesty, and takes responsibility for one’s own actions; shows consistency between words and actions.