Lead Phlebotomist

About the role

The Lead Phlebotomist at HCA Florida Orange Park Hospital is responsible for coordinating and supporting the daily operations of the phlebotomy department. This position serves as a clinical resource and role model for phlebotomy staff, ensuring high-quality patient care, regulatory compliance, operational efficiency, and exceptional customer service.

Responsibilities

• Performs venipuncture, capillary puncture, blood culture collection, and other specimen collection procedures according to established laboratory standards and regulatory requirements.
• Ensures accurate patient identification, specimen labeling, documentation, processing, and transport to maintain specimen integrity and testing accuracy.
• Affords assistance to laboratory leadership with quality assurance initiatives, regulatory compliance activities, audits, and performance improvement projects.
• Affords assistance in monitoring specimen collection worklists, pending collections, and unreceived specimens to ensure timely resolution.
• Demonstrates exceptional customer service and professionalism in all interactions with patients, families, physicians, nursing staff, and colleagues.
• Serves as a resource for laboratory and clinical staff regarding specimen collection requirements, testing protocols, and laboratory procedures.
• Provides daily leadership and operational guidance to phlebotomy staff while fostering a collaborative and supportive work environment.
• Affords assistance with onboarding, orientation, training, competency validation, and ongoing development of new and existing staff.
• Serves as a preceptor, mentor, and subject matter expert for phlebotomists, students, and other laboratory personnel.
• Promotes accountability, teamwork, professionalism, and service excellence among staff members.
• Serves as a liaison between the phlebotomy department and other departments to ensure seamless patient care.
• Assists with implementing departmental policies, procedures, and performance improvement activities.

Qualifications

• Graduation from an accredited phlebotomy program or an Associate’s degree in a scientific or health-related field.
• Preferred one to two years of experience as a phlebotomist, certified medical assistant, or EMT.
• Required high school diploma or GED.
• Required CPR certification.
• Maintains competency in all required laboratory and phlebotomy functions.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of phlebotomy techniques and regulations.
• Proficiency in computer systems and software.
• Excellent organizational and time management skills.

Benefits

Phlebotomy certification is preferred but not required. HCA Florida Orange Park Hospital offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.