Lead Performance Solutions Designer

Responsibilities

• Partner closely with operations, clinical, and business leaders to assess performance in critical roles across supported practices
• Analyze performance data, identify gaps, and uncover root causes impacting team effectiveness and patient experience
• Consult with leaders to design and recommend targeted development solutions that drive measurable performance improvement
• Ensure alignment between learning strategies and operational goals in a fast-paced, multi-location environment

Instructional Design & Solution Development

• Lead the end-to-end design of high-impact learning solutions for enterprise-wide initiatives and priority roles
• Apply deep expertise in instructional design to create engaging, effective, and scalable learning experiences
• Develop blended learning solutions, including digital learning, instructor-led programs, and on-the-job training resources
• Ensure learning content is practical, role-specific, and directly tied to clinical quality, operational excellence, and patient outcomes

Performance Support & Continuous Improvement

• Develop performance support tools (job aids, guides, workflows) that enable employees to apply learning in real-time within practice environments
• Establish measurement strategies to evaluate effectiveness, adoption, and business impact of solutions
• Continuously refine programs based on feedback, performance data, and evolving organizational needs

Thought Leadership & Standards

• Serve as a subject matter expert in instructional design and performance improvement methodologies
• Establish and promote best practices, frameworks, and quality standards across talent development initiatives
• Provide guidance and mentorship to team members and partners on effective learning and performance solutions