Lead Patient Services Associate - OBGYN - New Jersey (Full-time)

About the role

OBGYN is a multiple‑location department with staff rotated among the Sewell, West Deptford, Stratford, and Cherry Hill sites in New Jersey. One evening shift per week is required. The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities, serves as a resource to other PSAs by mentoring, training, and assisting with day‑to‑day operations, and works primarily at the front desk of an outpatient practice verifying insurance, referrals, and patient demographic information while supporting an efficient flow of patients to examination rooms.

Responsibilities

• Interacts with co‑workers, visitors, and other staff consistent with Jefferson’s values.
• Serves as a resource to other Patient Services Associates by mentoring, training, and assisting in the direction of daily operations.
• Acts as internal and external point of contact.
• Processes check‑in and/or check‑out, point‑of‑service activities, and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Performs other duties as requested or assigned.

Requirements

Minimum Qualifications

• High School Diploma/GED or equivalent
• 3 years of patient healthcare experience

Physical Demands

• Lift and carry 40‑50 lbs.
• Push/pull patients on bed or stretcher (requires ≈29 lbs push force).
• Lateral transfers up to 50 lbs of the patient’s weight.
• Frequent to continuous standing/walking; patient transporters may walk 8‑10 miles per shift.
• May require kneeling, bending, squatting, and performing CPR.

Benefits

Jefferson offers a comprehensive benefits package for full‑time and part‑time colleagues, including:

• Medical (including prescription) insurance
• Supplemental insurance
• Dental and vision insurance
• Life and AD&D insurance
• Short‑ and long‑term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits providing group rates on insurance and discounts
• Tuition discounts at Thomas Jefferson University after one year of full‑time service or two years of part‑time service
• Medical (including prescription) insurance access for all colleagues, including those working less than part‑time (per diem, adjunct faculty, Jeff Temps)

Pay

Salary range: $17.00 to $22.98 per hour. The actual hiring rate will be based on candidate experience, skills, and qualifications. This position is not eligible for an annual incentive.

Schedule

Work shift: Day shift (United States of America). One evening shift per week is required.