Lead Patient Services Associate (Full-time) Jefferson Moss-Magee, Jenkintown

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Serves as a resource to other Patient Services Associates by mentoring, training, and assisting in the direction of daily operations.
• Acts as internal and external point of contact.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.

Education and Experience

• HS Diploma or equivalent required.
• Minimum of 3 years patient facing healthcare experience.