Lead Patient Service Representative - Health Centers - Full-Time

Job Summary

The Patient Service Rep. Lead GF supervises others on a variety of patient and customer service-related activities. Responsible for ensuring accurate and efficient registering, scheduling, and financial analysis activities for all patients upon arrival to the Healthcare System, including initiation of activities necessary to comply with managed care contracts. This position is involved in a team-based approach to care.

About the Role

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Education

• Required: High School Diploma; minimum 5 years' experience in physician office/billing/insurance environment.
• PREFERRED: Bi-lingual
• PREFERRED: BS in Business Administration or another related field

Experience

• Required: Work generally requires four years of experience in a health care setting involving customer service and financial counseling and/or coordination of services related to insurance verification, ancillary scheduling or an equivalent combination of relevant education and/or experience.
• Knowledge of self-pay collections, medical terminology, basic ICD9 skills, and/or a complete understanding of insurance is required.
• Must possess fluent computer skills including functional knowledge of Windows, Word Processing and Excel.
• Must be proven to possess excellent communication skills and be able to interface appropriately with others of multiple ethnic and educational backgrounds.
• Clerical experience and/or hospital experience are a requirement.
• Always poised, courteous, pleasing personality and great telephone etiquette.
• Prior Centricity/ Flowcast/Invision/SMS experience desirable.

Position Requirement(s)

• Licenses/Certifications/Registrations Required: BLS completed prior to going to the unit/department and maintained going forward.

License/Certification/Registration Required

• BLS completed prior to going to the unit/department and maintained going forward.

Health Centers Chattanooga, TN

Patient Service Rep Lead Standard Hours Regular