Lead Patient Care Technician IMC

About the role

As a Lead Patient Care Technician (PCT) at St. David's North Austin Medical Center, you will deliver high‑quality, patient‑centered care under the supervision of a registered nurse. In addition to providing emotional and physical comfort, you will assist in hiring, training, and precepting new and current staff, and you will demonstrate exceptional customer service, compassion, and empathy in all interactions with patients and families.

Responsibilities

• Deliver a variety of patient‑care services related to activities of daily living and basic needs.
• Provide emotional and physical comfort to patients under RN supervision.
• Assist in hiring, training, and precepting new and current employees.
• Demonstrate exceptional customer service, compassion, and empathy with patients and families.
• Assist patients with personal hygiene, mobility, transportation, and other basic needs.
• Obtain and record patient information throughout the care cycle, including admissions data and vital signs.
• Educate patients and families on care and therapies in conjunction with nurses and physicians.
• Record information accurately in patient medical records.
• Maintain close communication with physicians, nurses, and the healthcare team regarding changes in a patient’s condition.
• Monitor and restock supply levels in the unit and patient rooms.
• Communicate and teach new processes, equipment, and changes to other PCTs.
• Participate in the hiring process of new Patient Care Technicians.

Requirements

• 1 year of experience in a patient‑care role at an HCA facility.
• 2 + years of experience in an acute‑care hospital setting (preferred).
• Current Basic Life Support (BLS) certification (required per St. David’s Healthcare policy).
• Certified Nursing Assistant (CNA) certification (preferred).

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Well‑being support, including free counseling and referral services.
• Paid time off, paid family leave, long‑ and short‑term disability, and various leaves of absence.
• 401(k) plan with a 100 % match on 3 %–9 % of pay (based on years of service).
• Employee Stock Purchase Plan.
• Flexible spending accounts and preferred banking partnerships.
• Retirement readiness tools, rollover support, and financial‑wellbeing counseling.
• Education support: tuition assistance, student‑loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity‑theft protection, and consumer discounts.
• Eligibility for benefits may vary by location.