LEAD PATIENT CARE TECHNICIAN - 8 Mountain PCU - FT

Facility: 1906 Belleview Ave SE, Roanoke, VA. Shift: Evening/Night, Full‑time. Sign‑on Bonus: $7,500 (if eligible).

About the role

The 8 Mountain PCU is a 20‑bed telemetry progressive care unit that specializes in the care and management of patients on the Hospitalist service with pulmonary and other medicine‑related illnesses. It serves as an alternate unit for renal and other medical patients and can accommodate two chronically ventilated patients. As the Lead Patient Care Technician, you will deliver high‑quality, patient‑centered care by performing delegated nursing functions and activities of daily living, supporting a collaborative team environment, and contributing to unit‑level performance improvement and service excellence.

Responsibilities

• Perform delegated patient care services related to common nursing functions and activities of daily living.
• Provide basic nursing care and execute advanced technical skills for specified age groups per established standards.
• Assist patients with activities of daily living.
• Document and report patient observations to licensed staff.
• Transport patients, supplies, specimens, and equipment within the facility.
• Contribute to performance improvement activities and help achieve service line/departmental outcomes.
• Demonstrate competent EMR knowledge and assist with chart audits.
• Participate in unit quality surveillance and shared governance/council activities.
• Lead unit huddles and participate in IDR (interdepartmental patient rounds).
• Support staff scheduling, including covering lunch assignments.
• Order, stock, and organize department/unit supplies and equipment.
• Provide customer service: wayfinding, answering phones, and building connections with patients and visitors.
• Process equipment between patients (clean unit‑based equipment, gather supplies).
• Operate and maintain general office equipment; follow procedures for timely repairs.
• Lead streamlined admission, transfer, and discharge processes, keeping patient experience paramount.
• Coordinate patient flow using unit‑specific software and Intranet.
• Monitor unit outcomes and metrics; promote process‑improvement initiatives.
• Welcome and assist patients and visitors; assist with registration.
• Serve as the “face” of the unit, modeling service excellence behaviors.
• Demonstrate excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and health professionals.
• Receive, screen, and route incoming calls via telephone and patient call system; take accurate messages.
• Monitor cleanliness of waiting and break rooms; perform safety/environmental rounds with multidisciplinary team.
• Assist with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, code cart checks, etc.).
• Perform phlebotomy, nonsterile wound care, saline lock replacement/removal, and colostomy bag changes as competency appropriate.
• Assist with ongoing training and precepting of new and current employees; meet with new‑hire PCTs for orientation planning.
• Engage in evidence‑based practices that enhance patient experience (