Lead Patient Care Technician - 7 Mountain Phoenix Unit - FT

Facility: 1906 Belleview Ave SE - Roanoke

About the role

The Lead Patient Care Technician provides high-quality patient care, performs delegated clinical tasks, supports daily living activities, and documents and reports patient information to licensed staff. This position is full time, working the day/evening/night shift with every other weekend and rotating holidays. A $7,500 sign-on bonus is available when external candidate meets applicable guidelines.

Responsibilities

• Provides high-quality, patient-centered care by performing delegated nursing tasks and assisting with activities of daily living.
• Performs basic and advanced technical skills appropriate to competency and patient population.
• Documents and reports patient observations to licensed staff in a timely manner.
• Transports patients, equipment, supplies, and specimens throughout the facility.
• Supports performance improvement initiatives and contributes to departmental outcomes.
• Maintains proficiency in electronic medical record systems and supports chart audits.
• Participates in unit quality monitoring, shared governance, and interdisciplinary rounds.
• Leads unit huddles and supports team communication and coordination.
• Assists with staff scheduling and daily workflow coordination.
• Manages unit supplies and equipment, including ordering, stocking, and organization.
• Supports patient flow through admission, transfer, and discharge processes.
• Provides excellent customer service, serving as a primary point of contact for patients and visitors.
• Answers phones, routes calls, and communicates effectively with patients, families, and staff.
• Maintains a clean, safe environment and participates in safety and regulatory compliance activities.
• Assists with equipment cleaning, maintenance, and repair coordination.
• Performs additional clinical tasks as appropriate to competency, including phlebotomy, wound care, and other procedures.
• Supports onboarding, orientation, and training of new staff.
• Promotes patient safety and enhances the patient experience through rounding and communication practices.
• Demonstrates professionalism, teamwork, and commitment to service excellence.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year of direct patient care experience required.
• Certified Nursing Assistant required for employees working in critical access facilities.
• AHA BLS-HCP required within 6 months of hire.
• Effective interpersonal, communication, and teamwork skills required.
• Demonstrates knowledge of life span growth and development.
• Follows established policies and procedures in daily tasks.

Pay

Compensation Range: $20.10 - $28.14 per hour. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to Carilion Wellness centers
• Access to health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training