Lead Patient Care Coordinator

Essential Job Functions

• Welcome patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15-minutes of arrival.
• If not, the PCC keeps patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the MA’s.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Affords assistance to patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Affords assistance to patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments.
• May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.