LEAD PATIENT ACCESS SPECIALIST

About the role

This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.

Responsibilities

• Cross-training staff members as well as cross-training for other positions in the event of unforeseen circumstances
• Ensure quality customer satisfaction; assist with audits and goals for the department
• Financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families
• Stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system
• Verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP
• Obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements
• Demonstrate Customer Focus (15) and expert Functional/Technical skills (24) while providing financial assessment and evaluation of each patient entering the hospital
• Comprehend the hospital's financial policies, possess the ability to apply it to the patient, and secure payment for the patient's hospital liability
• Maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers
• Efficiently perform all duties while ensuring patient confidentiality and privacy rights

Qualifications

• Minimum Level of Education Required: High School completion / GED
• Typing test 25 words per minute preferred
• Medical Terminology certification preferred
• Minimum Level of Experience Required: 1 - 3 years of job-related experience
• Prior specific functional responsibilities: Requires at least two years' experience in customer service and general clerical/office procedures
• Applicable class work may be substituted for previous work experience
• Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company

Skills

• Ability to perform a variety of tasks, often changing assignments on short notice
• Must be adept at multi-tasking
• Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day
• Must possess excellent verbal and listening communication skills
• Must be able to maintain a professional demeanor in stressful situations
• Must be adept with machinery typically found in a business office environment
• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance
• Able to build productive relationships with all contacts
• Must be able to complete Medicare Compliance training within 90 days of hire
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company
• Overall knowledge of third party collections, registration, billing and contracts is preferred

Pay

Possible sign on bonus eligible

Schedule

11AM to 7:30PM flex, float, includes weekends, holidays, on call, full time / 80 hours per pay