Lead Patient Access Professional

Schedule

Main Function: Performs all functions of a Patient Access Professional as well as assists the Manager in providing support to the associates in Patient Access/Scheduling department during their shift.

Responsibilities

• Assumes responsibility for the daily department operations during shift.
• Serves as a point of contact for answering questions and helping to solve problems identified by the Patient Access/Scheduling team.
• Services as a point of contact during shift for associates to communicate any scheduling issues or changes that arise.
• Coordinates and completes the monthly staffing schedule for all shifts to ensure proper coverage on all shifts.
• Provides input to Manager for associate performance evaluations.
• Performs daily/weekly/monthly regulatory and compliance audits assigned and reports audit findings to ensure all state and federal requirements are being met by all Patient Access/Scheduling associates.
• Provides outstanding service to all patients, visitors, internal and external customers. Demonstrates a positive and professional image at all times.
• Ensures that accurate patient demographic and insurance information is received and verified to assure timely billing and proper reimbursement.
• Must follow all Federal and State regulations associated with the registration process.
• Completes other tasks assigned by Manager.

Qualifications

• Energetic individual that demonstrates knowledge in customer service is required.
• Secretarial experience with strong organizational skills required.
• Medical background is recommended.
• Computer knowledge and skills including but not limited to McKesson Paragon, EPIC and Microsoft Office products is preferred.

Education

• Associates Degree preferred or 3-5 years’ work related experience required.
• Medical terminology is desired.

Experience

• Excellent history of public/patient relations and strong communication skills is required.
• 2 - 3 years of previous registration experience desired.
• 3 - 5 years of previous secretary/clerical medical office experience desired.

Pay

• Pay Range: $18.90 - $23.10/hr
• Starting Pay: Based on experience