Lead Patient Access Representative (Full time, Onsite)

About the role

Coordinates the day-to-day activities and management of patient and outpatient access services, such as pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments. Provides guidance to staff within the latitude of established work area and policies.

Responsibilities

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present.
• Review AETS reports and correct errors.
• Works with Quality/Education group as needed to trend/track accuracy and training needs.
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures.
• Perform other job-related duties as assigned.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Preferred
  Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
  Five years' relevant experience: Preferred

Qualifications

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present.
• Review AETS reports and correct errors.
• Works with Quality/Education group as needed to trend/track accuracy and training needs.
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures.

Skills

• Confidentiality and HIPAA compliance
• Account management and error correction
• Communication and collaboration
• Quality assurance and trend tracking
• Policy adherence and procedural knowledge

Benefits

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Pay

The estimated base pay for this position is $19.53 to $29.26. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Schedule

Shift Length: 10 Hours