Patient Access Representative, Full-Time (On-site)

GENERAL SUMMARY OF DUTIES

The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required. Completes patient registration activities, performs clerical, and reception duties as assigned.

Requirements

• High school diploma or equivalent required
• Previous clerical experience or leadership experience required
• Strong communication skills required
• Working knowledge of MS Office applications which include Outlook, Word, and Excel
• Ability to work in fast paced environment
• Ability to interface with the staff at the insurance carriers, HIM, and Business Office
• Ability to read, write and understand documents, correspondence, and memos
• Ability to effectively present information one-to-one and in group situations to customers, clients, and other employees in the organization
• Critical thinking skills required
• Effective PC skills
• Prior experience in medical clerical environment preferred
• Two or more years of general clerical experience required

Essential Functions

• Admits patients to the Facility following established policies and procedures
• Assembles patient forms and confirms patient identification
• Answers telephone courteously and in a quiet, pleasant voice
• Accepts and relays messages effectively
• Maintains and protects each patient’s right to confidentiality per HIPPA guidelines
• Identifies emergencies and initiates appropriate response
• Assumes clerical duties and responsibilities as necessary
• Maintains order and cleanliness of the desk and lobby areas
• Accurately collects co-payments and deductibles
• Ensures monies collected are recorded accurately and timely
• Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect
• Ensures notifications to insurance have been accurately obtained as required
• Enters charges and E/M Levels as listed on charge sheet as assigned
• Exhibits flexibility in work schedules and assigned tasks
• Maintains minimal error rate in demographics
• Maintains productivity as requested by Patient Access Manager
• Obtains and verifies patient demographic and financial information
• Participates in group meetings and/or various committees
• Makes suggestions to workflow improvements
• Notifies Supervisor of any issues
• Maintains a positive attitude toward their position and responsibilities

Physical Demands

• Frequently sits, converses, and listens
• Uses hands to touch, handle, or feel objects, tools or controls
• Adjusts focus
• Lifts and/or carries over 20 pounds on a regular basis
• Pushes/pulls over 25 pounds on a regular basis
• Stands and/or walks at least five hours per day

Work Environment

• Sit, converse, and listen
• Use hands to touch, handle, or feel objects, tools or controls
• Adjust focus
• Lift and/or carry over 20 pounds on a regular basis
• Push/pull over 25 pounds on a regular basis
• Stand and/or walk at least five hours per day