Lead Patient Access Representative - Full-Time - AVALA Hospital - RH459

Essential Duties And Responsibilities

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• The Lead participates in cross-training as needed to support multiple functions across all patient and payer types by assuring that all employees attend appropriate mandatory training annually
• Monitor the accuracy of the data entry of demographic and insurance information obtained by staff for patient registration. Investigate errors, suggest changes and/or implement solutions to encountered problems. Report statistical findings to Manager
• Tracks common issues and provide training to staff to prevent the issue from reoccurring
• Affirm Manager is informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow
• Assist with the development of quality audits and perform on a regular basis to promote quality and identify root causes of issues
• Follow up on patient complaints promptly, and notify Manager immediately

Other duties as assigned

Core Competencies

• Action Orientation
• Communications
• Creativity/Innovation
• Critical Judgment
• Customer Orientation
• Interpersonal Skills
• Leadership
• Teamwork

Professional Requirements

• Maintains dress code standards and adheres to policy
• Completes annual education requirements
• Maintains regulatory requirements
• Maintains patient confidentiality at all times
• Reports to work on time and as scheduled, completes work within designated time
• Wears identification while on duty, uses computerized punch time system correctly
• Completes in-services and returns in a timely fashion
• Attends annual review and department in-services, as scheduled
• Attends staff meetings or reads and returns all monthly staff meeting minutes
• Represents the organization in a positive and professional manner
• Actively participates in performance improvement and continuous quality improvement (CQI) activities
• Complies with all organizational policies regarding ethical business practices
• Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department
• Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation
• Utilizes journals, books, etc. to learn and/or improve new techniques and equipment
• Assists other staff members in performing any duty that enhances the delivery of patient care

Regulatory Requirements

• High school diploma
• Two years or more experience