Lead Patient Access Rep- East

About the role

The Lead Patient Access Representative will help coordinate all aspects of Patient Access in a manner that ensures a customer-focused quality conscious work climate.

Responsibilities

• Assess the departments' and individual team members' needs for educational opportunities
• Onboard new hires
• Develop training materials
• Provide statistical data to leadership
• Complete team member audits
• Provide coverage in patient access areas
• Serve as a liaison for team members and supervisors through daily actions by serving as the first point of contact for team members for process and procedural concerns
• Participate in on-call rotation within the department

Qualifications

• High School Diploma or GED required
• Minimum of two years of experience in a healthcare/medical office environment
• Ability to work well under pressure in a fast paced environment
• Excellent verbal and written communication skills, including email, face-to-face patient and co-worker interactions as well as professional phone skills
• General knowledge of patient accounts
• Knowledge of registration requirements
• Working knowledge of billing/insurance requirements
• Knowledge of insurance requirements including: pre-certification, insurance verification, pre-registration and scheduling
• Ability to interact well with all types of customers
• Ability to develop and implement new processes
• Knowledge of medical terminology