Patient Access Rep Lead

About the role

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements.

Responsibilities

• Provide expert guidance to caregivers
• Monitor assigned area
• Train and mentor team members
• Identify and implement workflow improvements

Requirements

• Education: High School diploma or equivalent
• Experience: Participate in Preceptor training/experience post-hire
• Skills, Knowledge, Abilities: Interpersonal, organizational, and analytical skills required; ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy; ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise; models collaborative behavior and communicates positively and professionally; must be able to communicate effectively providing good written and oral direction to caregivers; ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies; demonstrates proficiency in Patient Access procedures; ability to embrace change by adapting to job duty variances and following leadership direction; takes responsibility for actions and strives for excellence; engages in continuing education and seeks new knowledge and skills

Qualifications

• Education: High School diploma or equivalent
• Experience: Participate in Preceptor training/experience post-hire

Skills

• Interpersonal, organizational, and analytical skills
• Ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise
• Models collaborative behavior and communicates positively and professionally
• Communicate effectively providing good written and oral direction to caregivers
• Establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
• Demonstrates proficiency in Patient Access procedures
• Able to embrace change by adapting to job duty variances and following leadership direction
• Takes responsibility for actions and strives for excellence
• Engages in continuing education and seeks new knowledge and skills

Benefits

• Outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period
• Join a caring, collaborative team where your voice matters
• At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion
• As we grow, you'll grow with us

Pay

N/A

Schedule

N/A