Lead Patient Access Associate, Diagnostic Ctr - Miami Beach, FT 7A-3:30P

About the role

Baptist Health seeks an exemplary team member to serve as a preceptor for new hires in Patient Access. This role involves coordinating patient flow, timely processing, and addressing patient questions or concerns. The incumbent will also take on a leadership role in the absence of a Manager/Supervisor, maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall Revenue Cycle operations. They will assist in supporting go-lives and different departmental initiatives, participate in departmental committees, and champion opportunities.

Responsibilities

• Coordinate patient flow and timely processing
• Maintain knowledge and deployment of practices within the department/physician practice/hospital
• Serve as a Patient Access resource and take on leadership role in absence of Manager/Supervisor
• Support go-lives and departmental initiatives
• Participate in departmental committees/champion opportunities
• Practice Baptist Health’s philosophy of service excellence

Qualifications

• Minimum 2 years Patient Access experience
• Maintains/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months
• Maintains departmental KPIs
• Maintains a positive attitude, is self-motivated, and encourages others
• Cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
• Understanding of insurance contracts, collections, authorizations, and pre-certifications, Microsoft Office products, and EMR applications
• Knowledge of medical terminology
• Bilingual English, Spanish/Creole preferred

Benefits

Baptist Health is committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities
• Comprehensive health and wellness resources
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Pay

The estimated pay range for this position is $18.87 - $23.96 / hour depending on experience.