Patient Access Associate, Workplace Health, FT, 7A-3:30P

About the role

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• High School,Cert,GED,Trn,Exper
• Complete and pass the Patient Access training course
• Ability to work in a high volume, fast-paced work environment
• Perform basic mathematical calculations
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
• Less than 1 year minimum required experience

Preferred qualifications

• Basic knowledge of medical and insurance terminology
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.)
• Accurate typing skills
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
• Bilingual English, Spanish/Creole preferred

Pay

Estimated pay range for this position is $16.28 - $20.68 / hour depending on experience.