Lead Passenger Assistant
Responsibilities
- Promotes positive employer/employee /customer relationships and interactions.
- Ensure all call offs are covered.
- Communicate with Client representatives on a frequent basis regarding operations.
- Maintain daily shift report for managers.
- Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
- Effectively coach employees.
- Work with Safety Quality Manager to ensure the safety and security of the operation.
- Set positive, professional example for workforce.
- Ensure employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
- Miscellaneous duties as assigned.
Qualifications
- Must be 18 years of age or older.
- Customer Service Experience
- One year of lead or supervisory experience
- Equivalent work experience preferred.
- Must meet all requirements to receive required airport SIDA badge.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.