Lead Orthopedic Technician

About the role

Under the direction of the Operations Manager and Assistant Nurse Manager, responsible for supporting the daily operations of the Orthopedic clinic. Provides administrative and technical support to the orthopedic technician and Medical Assistant groups.

Responsibilities

• Makes recommendations to management regarding additional staffing needs or role changes.
• Maintains departmental productivity measurements and reports status on a monthly basis to immediate supervisor.
• Sets and monitors staff workload to ensure maximum productivity; supports an atmosphere and conditions that supports optimal efficiency.
• Develops annual training and development plans and makes appropriate arrangements for training in conjunction with each employee.
• Provides feedback during the employee performance review and assists with developing performance improvement plans where appropriate.
• Organizes and in conjunction with Nurse Manager reviews and approves schedule changes and requests for time off, ensuring that the staffing needs of the departments are met.
• Enters payroll, and maintains system to document employee absenteeism.
• Maintains regular and ongoing communication with physician leaders regarding departmental practices, policies and procedures.
• Participates in discussions and efforts to resolve problems and improve the quality of service provided by the department.
• Supports the development of department policies, and procedures necessary to achieve agreed upon goals and objectives, and to ensure compliance with the requirements of all applicable federal, state and local regulatory and/or accrediting agency.
• Maintains a scheduled annual review of the Department Policy and Procedure Manual as it relates to the Orthopedic Technician role.
• Maintains an adequate inventory of supplies and equipment as appropriate to meet the operational demands of the department.
• Supports Assistant RN manager with driving forward any actionable items from the meeting.
• Supports the Tech and MA teams with any compliance related course.
• Supports Assistant RN manager with driving forward any actionable items from the meeting.
• Monitors and reports on employee’s overtime, lateness patterns and absenteeism.
• Performs training and on-boarding duties to ensure that staff are familiar with procedure techniques, equipment and department policy.
• Ensures that all technical billing is completed on a daily basis for all patients seen.
• Reviews Missing Elements Report and resolves billing problems within five days.
• Attempts to problem solve any impediments to timely charge entry and resolution, and notifies the Clinical Operations Manager when unable to do so.
• Conforms to hospital standards of performance and conduct so that the best possible customer service and patient care may be provided.
• Upholds and AIDET values and employs service recovery mechanism with visitors, physicians and fellow employees in a courteous, professional and friendly manner.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of adult and young patients regularly served.
• Utilizes hospital's values as the basis for decision making and to facilitate the division's hospital mission.
• Fulfills the duties of a Medical Assistant as needed.

Qualifications

• Bachelor’s degree in Science or related field OR Associate’s Degree with the completion of: an Orthopedic Technology Certification, military medic technical training/EMS Certificates, Licenses, Registrations.
• Orthopedic Technology Certification preferred.
• Minimum of two years of related work experience in this role.
• Preferred: One full year coursework in allied health.
• One to two years supervisory experience preferred.

Skills

• Excellent communication and interpersonal skills sufficient to interact effectively with patients and to allay any apprehensions.
• Strong interpersonal, customer service, time management, computer and organizational skills required.
• Self-directed and demonstrates initiative to handle complex problems.
• Ability to respond to change with a positive attitude.
• Ability to clearly express ideas and concepts orally and in writing.
• Proficiency with Microsoft Office including Word, Excel, and other clinical computer applications.