Lead Org Change Analyst

Remote Work - New York, Albany, New York, United States of America

Full time, 40 scheduled weekly hours

Compensation Range: $86,900.00 - $130,300.00

Responsibilities

• Plays a key role in ensuring that projects and initiatives reach their full potential by ensuring all impacted business, financial, operational, and other stakeholders are prepared for and embrace change.
• Focuses on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures.
• Designs, develops, and executes change management strategies and plans that minimize resistance and maximize engagement to ensure users are engaged, prepared to transition to the initiative, and reinforce sustainable change.
• Works with and coaches project stakeholders, leaders, and teams to develop strategies to maximize buy-in and minimize resistance, leveraging the change management framework and standards.
• Ensures that all documentation aligns with the ultimate change management strategy and plan.
• Plays a key role in business process workshops to understand current and future state business processes.
• Assesses the change impacts on the organization and roles and leads or partners with a Communications lead to ensure targeted messaging accurately describes the change to appropriate audiences.
• Partners with training experts to develop a training program that ensures end users are engaged, knowledgeable, and able to adopt change during the implementation phase.
• Leads the effort to identify measurement methodologies to track adoption, utilization, and proficiency of individual changes, adjusting change management strategies and tactics as necessary.
• Issues regular reports to project leadership, escalating risks that may lead to an unsuccessful launch of projects and proposing mitigation plans.
• Develops and executes a comprehensive, actionable, and targeted change management plan surrounding change to people, processes, workflows, and systems.
• Applies a structured approach and methodology for the five change management domains related to the people-side of change, including stakeholder analysis, coaching plans, communications, training, and resistance management plans.
• Develops and conducts readiness assessments, analyzes results, and presents findings in a logical and easy-to-understand manner to sponsors and stakeholders.
• Collaborates with Project Manager to integrate change management plans/activities into the overall project plan.
• Works as a member of the project leadership team, ensuring the change management strategy is at the forefront of project activities and the impact on stakeholders is continually evaluated and acted upon to minimize resistance.
• Ensures assigned projects meet business, schedule, and budget objectives for change management activities.
• Provides subject matter expertise and guidance on managing changes by advising/coaching stakeholders, leaders, and managers on executing established change management activities, including communications, change sponsorship, education and training, and ongoing support.
• Leads or coaches the team to identify potential people-side risks, analyze KPIs and anticipated points of resistance, and recommends and/or develops mitigation plans with the Project Manager and Executive Sponsor.
• Builds and leads a sponsorship coalition, including the executive sponsor, leaders/managers, designated project champions, and stakeholders who will be key champions of change, reinforcing awareness within the organization.
• Partners with the executive sponsor throughout the change process to actively and visibly participate, establish organizational understanding, and create a sense of urgency to prioritize the change.
• Provides organizational change consultations and/or training to project teams/sponsors for assigned engagements.
• Develops and/or coaches the team on conducting assessments, analyzes results, and presents findings in a logical and easy-to-understand manner to sponsors and stakeholders.
• Provides strategy/activity recommendations for project team execution with respect to Communications and Training.
• Keeps current with business and strategic goals. Participates in and promotes the identification, recommendation, and delivery of improvement opportunities for change management and project processes.
• Participates in the development and review of procedures for communications, training, change management, and project lifecycle processes.
• Develops and maintains a broad knowledge of related industry standards, best practices, regulations, and related technologies.
• Attends webinars, reads case studies and white papers, and participates in other opportunities to refine skills and stay informed on business analysis and project management topics.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in Communications, Organizational Development, Behavioral Psychology, Business, or related field and 5 years of relevant experience establishing and implementing organizational change management and support required.
• Master’s degree preferred.
• Equivalent combination of education and experience considered.
• Experience working with consulting resources preferred.
• Experience with higher education, larger medical centers, or large complex and distributed enterprises preferred.

Skills

• Excellent communication skills, both verbal and written, including active listening and the ability to clearly articulate messages to a variety of audiences.
• Strong group facilitation skills with demonstrated experience turning working session notes into high-quality deliverables.
• Ability to influence others and move toward a common vision or goal.
• Strong interpersonal skills and the ability to establish and maintain positive working relationships with a wide array of stakeholders, colleagues, and staff.
• Ability to work collaboratively with and through others.
• Strong business acumen and understanding of organizational issues and challenges.
• Strong organizational problem-solving and root cause identification skills.

Qualifications

• Prosci Organizational Change Management certification upon hire preferred.