Lead Order Clarification and Approval Team Technician

About the role

Lead Order Clarification and Approval Team Technician guides both the remote and on-site team members to provide top-notch customer service and results. They cultivate a culture of excellence, surpassing expectations in partner and departmental interactions. This is a full-time, on-site position based at our Pharmacy Warehouse near Gresham, OR.

Responsibilities

• Perform the duties of an Order Clarification and Approval Technician
• Serve as the primary resource for OCAT team members, leading problem-solving efforts, facilitating task delegation, and ensuring effective issue resolution
• Train new and existing team members
• Assist in keeping associates on track to achieving productivity goals
• Assist supervisor with comprehensive support and feedback to team while fostering a supportive team environment
• Lead problem-solving efforts and report system errors; aid in the creation and identification of policies, resources, and solutions
• Ensure SLAs for on-site tasks are met on a daily basis

Requirements

• 4+ years of pharmacy experience with a minimum of 1 year of experience as a Vetsource OCAT Technician or equivalent experience
• Must hold a current Certified Pharmacy Technician license with the Oregon Board of Pharmacy
• Motivated independent problem solver with excellent attendance, time-management, and follow-through
• Strong communication, interpersonal, and de-escalation skills
• A team-oriented mindset, positive attitude, and adeptness in collaborating
• Excellent computer skills, including the capability to quickly learn, navigate, and multi-task unfamiliar systems or programs

Qualifications

• Leadership experience
• Veterinary experience
• Prior experience in a pharmacy setting or with processing pharmacy orders
• Knowledge and experience with Google Suite Applications, Google CCAI and Pharmacy RunDeck

Working Conditions

• Environment where dogs are present if in the office
• Sitting/standing at a desk working on a computer for long periods of time
• Occasionally stooping, lifting, and/or bending
• Occasionally reaching overhead and using a step ladder

Benefits

• Comp