Lead Eligibility Technician

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

About the role

The Family and Adult Assistance Division (FAAD) is hiring for an Eligibility Technician Lead who is driven and passionate with a leadership mindset. The Lead Eligibility Technicians will encourage, motivate, support, and assist various Eligibility Specialists and Technicians in accomplishing division processing and accuracy goals.

Responsibilities

• Provide coverage for the supervisor as needed
• Assist with maintaining daily operational standards
• Be adaptable and flexible with your work schedule
• Support Eligibility Specialists and technicians on their team and maintain a thorough and updated knowledge of all public assistance programs, including CBMS, SNAP, Medical Assistance, Adult Financial and/or Colorado Works programs
• Interpret and explain rules and regulations to staff and help manage team workloads and troubleshooting
• Provide on-the-job training, mentor employees, and collaborate with the training unit on course content, materials, and claims review
• Contribute to the development of the performance enhancement plan, document performance, provide performance feedback, and furnish information for the formal performance evaluation
• Assist Eligibility specialists and technicians with processing and determinations of difficult and/or complex cases and act as an arbitrator when problems occur between applicants/clients and employees
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion
• Resolve problems encountered during daily operations and determine appropriate solutions
• Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented
• Review and analyze case records and reports for completeness and accuracy, identify compliance and production problems, and recommend and implement process improvements

Requirements

• Extensive professional experience determining eligibility for Cash Assistance, Adult Financial and/or Colorado Works programs or willing to learn
• Strong leadership skills with a commitment to working with intention and sensitivity amongst a diverse demographic of coworkers and clientele
• Experience demonstrating adaptability as business needs evolve
• Proven professional experience utilizing Colorado Benefits Management System (CBMS)
• Proven success in working in a fast-paced and evolving work environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Dedication to developing and maintaining positive working relationships while encouraging cooperation, pride, and a commitment to teamwork

Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate
• Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs
• Additional appropriate education may be substituted for the minimum experience requirement

Pay

The City and County of Denver offers competitive pay. New hires are typically brought into the organization between $25.30 and $31.63, with a full range of $25.30 - $37.96.

Benefits

The City and County of Denver offers generous benefits for full-time employees, including:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within the first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day, and 1 volunteer day per year
• Competitive medical, dental, and vision plans effective within 1 month of start date

Schedule

The City and County of Denver supports a hybrid workplace model. This position reports to our offices at 1200 N. Federal Boulevard in Denver three days a week and telecommutes remotely at a designated workplace within the State of Colorado the remaining days.

Job Profile: CS2667 Eligibility Technician Lead