Lead, Operations Systems

Overview

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Primary Responsibilities

• Serve as functional subject matter expert for assigned Warehouse Management capabilities, including Receiving, Putaway, Replenishment, Inventory Control, Picking, Packing, Shipping, and Labor Management.
• Partner with DC leadership and operations teams to understand business challenges and identify system-based solutions and process optimization opportunities.
• Lead functional workstreams through system implementations, upgrades, enhancements, and continuous improvement initiatives, and monitor milestones to ensure deliverables are completed on schedule.
• Configure and support system functionality, and participate in design, configuration, and testing activities (SIT, UAT, Operational Readiness Testing).
• Provide go-live, post-implementation, and stabilization support following system deployments.
• Coincide with root cause analysis and issue/defect resolution with IT, vendors, and business stakeholders to improve efficiency, inventory accuracy, productivity, and service levels.
• Liaise between business users and technical teams to ensure clear communication and successful execution.
• Develop and maintain functional specifications, business requirements, system configuration documentation, process maps, SOPs, and training materials, and support knowledge transfer and end-user training.
• Promote standardized processes and best practices across the distribution network.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

• Working knowledge of warehouse operations and Warehouse Management Systems (WMS).
• Strong analytical, problem-solving, and troubleshooting skills, including root cause analysis and data interpretation.
• Experience gathering business requirements and developing functional specifications, process maps, and SOPs.
• Familiarity with system testing methodologies (SIT, UAT, Operational Readiness Testing) and implementation lifecycle support.
• Ability to manage multiple priorities and support system implementation projects, including milestone and deliverable tracking.
• Effective communication, training/facilitation, and collaboration skills across cross-functional and technical/business teams.
• Strong attention to detail and commitment to continuous improvement and process standardization.

Education and Experience

• Bachelor's degree in Supply Chain, Logistics, Information Systems, Business, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum of 5+ years of experience supporting Warehouse Management Systems in a distribution, logistics, or supply chain environment, with demonstrated functional expertise across core WMS capabilities (e.g., Receiving, Putaway, Replenishment, Inventory Control, Picking, Packing, Shipping, Labor Management).
• Experience participating in at least one full-cycle WMS implementation, upgrade, or major enhancement project, including system testing phases (SIT, UAT, Operational Readiness Testing) and go-live/stabilization support.
• Experience supporting root cause analysis and issue resolution in a warehouse or distribution environment.
• Experience developing training materials and supporting end-user training or knowledge transfer.
• Experience with Manhattan Associates, Blue Yonder, Oracle WMS, or similar warehouse management platforms preferred.
• Experience working with cross-functional teams, including operations, IT, and third-party vendors, on system-related projects.