Lead Operations Associate

About the Role

Our Operations team is critical to our success and we are looking for a committed, diligent, and passionate full-time Lead Operations Associate to help support our in-store lottery ticket operations. Reporting to our Operations Manager, you will be based on-site in our Woburn, Massachusetts location and hours will be based on the needs of the business. This may be the perfect opportunity if you’re interested in operations management, growing your career at a start-up and playing a key role in the growth of a business!

What You’ll Do

• Be our ultimate lottery ticket processor by fulfilling customer orders in an organized and systematic manner
• Follow open and/or closing procedures for our retail and fulfillment location
• Maintain the regular replenishment of shelves with products, ensuring optimal stock levels and product availability
• Ensure in-store equipment remains in good operating condition
• Troubleshoot technical issues on printing/scanning equipment Escalate issues, concerns, and feedback as appropriate in a timely manner to the supervisor on duty
• Participate in special ad-hoc projects
• Adhere to established operating procedures to maintain quality standards

You Ideally Have

• A minimum of a High School degree
• Prior experience in retail operations
• The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays
• An interest in general operations management

About You

You have grit, tenacity, and what people describe to be a “get it done” mentality. You don’t believe any task is too big or too small for youYou fully own and are committed to your work. You don’t believe in cutting corners and it shows in the quality of your workYou get excited about and get your energy from fast-paced environmentsYou are not bothered by change or shifting priorities. You’ve been described as adaptable and solutions-oriented

What We Can Offer You

• $20 hourly pay rate
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, mental health offerings, etc.)
• 401k
• Paid parental leave
• PTO/Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A culture of trust and accountability