Lead Associate

Job Duties

• Work as a team with Studio Associates and Instructors to facilitate smooth and successful class check-ins
• Provide support and delegate tasks to other team members in daily needs and projects
• Uphold company policies and procedures and approach all situations with respect and empathy
• Ensure the Y7 brand aesthetic, energy and culture is maintained when the Studio Coordinator is away
• Support Studio Coordinator in in-studio tasks and projects
• Supply inventory and ordering
• New Hire Training
• Retail inventory management
• Facilities checklists
• Worksmith Management
• Use Y7’s internal communication systems (The Blueprint, Google Docs, etc.) to log updates, facilities issues and other concerns
• Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
• Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
• Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody
• Confidently troubleshoot and problem solve for issues that arise in-studio
• Regularly meet with in-studio leadership team to ensure alignment between leadership, studio, and teaching teams
• Act as Manager on Duty in the absence of the Studio Coordinator.

Studio Operations

• Ensure locations are stocked with all necessary supplies
• Provide support and delegate tasks to other team members in daily needs and projects
• Available for Emergency front desk shift Coverage
• Uphold company policies and procedures and approach all situations with respect and empathy
• Maintain the Y7 brand aesthetic, energy and culture
• Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures
• Professionally and impartially manage conflict and find solutions that align with company values
• Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner
• Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathroom/locker rooms, and laundry

Systems Operations

• Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
• Manage client communication, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
• Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody
• Oversight the Studio Associate and Cleaning Staffs permanent schedules and ensure compliant timekeeping for biweekly payroll
• Communicate any staffing updates and needs to the People Team & Operations Manager.
• Use Y7’s internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
• Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed