Lead Operations and Closet Installer

About the role

Up Closets of Collin County is looking for an experienced, dependable, and detail‑oriented Lead Operations and Closet Installer to join our growing team. This hands‑on leadership position involves leading a team, solving problems in the field, and creating a smooth installation experience for customers from start to finish. The role includes both lead installer duties and oversight of day‑to‑day operations of the installation team.

Responsibilities

• Lead the installation of custom closets, pantries, garages, home offices, entertainment centers, and other organizational systems.
• Read and interpret design plans, measurements, and installation specifications.
• Properly install cabinetry, shelving, drawers, doors, hardware, accessories, and other system components.
• Ensure installations are completed accurately, efficiently, and according to company standards.
• Identify and troubleshoot installation challenges on‑site.
• Maintain a clean, organized, and professional job site; protect customers' homes and belongings.
• Complete final quality checks and address punch‑list items before leaving the job site.
• Provide a professional and positive customer experience throughout the installation process.
• Review upcoming projects and installation schedules to ensure team preparedness.
• Coordinate with ownership and the design team regarding project details, materials, installation requirements, and potential concerns.
• Help schedule installers and determine appropriate staffing for upcoming projects.
• Confirm materials, tools, hardware, and job‑site requirements are ready before installation.
• Serve as the primary on‑site leader for installers and installation assistants, delegating responsibilities and providing clear direction.
• Monitor workmanship, productivity, job‑site cleanliness, and adherence to company standards.
• Communicate project delays, material issues, damages, customer concerns, or other challenges to ownership promptly.
• Document missing or damaged materials and coordinate follow‑up service.
• Help maintain company tools, equipment, installation supplies, and vehicles.
• Assist with training and onboarding new installers as the team grows.
• Provide feedback and recommendations to ownership to improve installation processes, efficiency, and overall field operations.

Requirements

• Previous experience in closet installation, cabinetry, finish carpentry, millwork, construction, remodeling, or a similar trade.
• Strong carpentry, measuring, leveling, drilling, and installation skills.
• Ability to read measurements, plans, and design drawings confidently.
• Experience leading or supervising a crew.
• Organized with the ability to manage multiple project details.
• Strong problem‑solving skills and sound decision‑making in the field.
• Professional communication with customers, team members, designers, and ownership.
• Attention to detail and pride in delivering high‑quality work.
• Dependable, punctual, and accountable.
• Comfortable providing direction and holding team members accountable to company standards.
• Ability to work independently without constant supervision.
• Calmly adapt when plans change and determine next steps.

Physical Requirements

• Lift and carry closet and cabinetry components, tools, and materials.
• Stand, bend, kneel, climb, and work on feet for extended periods.
• Safely operate power tools and installation equipment.
• Load and unload materials as needed.
• Work inside customers' homes and occasionally in garages or other non‑climate‑controlled spaces.

Schedule & Availability

• Installation schedules vary based on project volume and customer needs.
• Reliable availability during normal weekday installation hours, with occasional additional hours as projects require.
• Reliable transportation and a valid driver’s license are required.

Compensation

$35.00 – $40.00 per hour.

Benefits

• Tools provided
• Company vehicle
• Uniforms provided (free uniforms)
• Bonus opportunities based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement