Lead Operations and Closet Installer

About the Role

Up Closets of Collin County is seeking an experienced, dependable, and detail-oriented Lead Operations and Closet Installer to join our growing team. This hands-on leadership position is ideal for someone who takes pride in their work, can lead a team, solve problems in the field, and ensure a smooth installation experience for our customers from start to finish.

Responsibilities

• Installation & Jobsite Leadership:
  • Lead the installation of custom closets, pantries, garages, home offices, entertainment centers, and other organizational systems.
  • Read and interpret design plans, measurements, and installation specifications.
  • Properly install cabinetry, shelving, drawers, doors, hardware, accessories, and other system components.
  • Ensure installations are completed accurately, efficiently, and according to company standards.
  • Identify and troubleshoot installation challenges while on-site.
  • Maintain a clean, organized, and professional job site throughout the installation.
  • Protect customers' homes and belongings during work.
  • Complete final quality checks and address punch-list items before leaving the job site.
  • Provide a professional and positive customer experience throughout the installation process.
• Operations & Team Management:
  • Review upcoming projects and installation schedules to ensure team preparedness.
  • Coordinate with ownership and the design team regarding project details, materials, installation requirements, and potential concerns.
  • Help coordinate installer scheduling and determine appropriate staffing for projects.
  • Confirm materials, tools, hardware, and job site requirements are ready before installation.
  • Serve as the primary on-site leader for installers and installation assistants.
  • Delegate responsibilities and provide clear direction to the installation team.
  • Monitor workmanship, productivity, job site cleanliness, and adherence to company standards.
  • Communicate project delays, material issues, damages, customer concerns, or other challenges to ownership promptly.
  • Document missing or damaged materials and coordinate information needed for service or follow-up visits.
  • Help maintain company tools, equipment, installation supplies, and vehicles.
  • Assist with training and onboarding new installers as the team grows.
  • Provide feedback and recommendations to ownership to improve installation processes, efficiency, and overall field operations.

Qualifications

• Previous experience in closet installation, cabinetry, finish carpentry, millwork, construction, remodeling, or a similar trade.
• Strong carpentry, measuring, leveling, drilling, and installation skills.
• Ability to read measurements, plans, and design drawings confidently.
• Experience leading or supervising a crew.
• Organized and able to manage multiple project details.
• Strong problem-solving skills and ability to make good decisions in the field.
• Professional communication skills with customers, team members, designers, and ownership.
• Attention to detail and pride in delivering high-quality work.
• Dependable, punctual, and accountable.
• Comfortable providing direction and holding team members accountable to company standards.
• Able to work independently without constant supervision.
• Calm and resourceful when things don’t go according to plan.

Physical Requirements

• Lift and carry closet and cabinetry components, tools, and materials.
• Stand, bend, kneel, climb, and work on feet for extended periods.
• Safely operate power tools and installation equipment.
• Load and unload materials as needed.
• Work inside customers' homes and occasionally in non-climate-controlled spaces.

Schedule

Installation schedules vary based on project volume and customer needs. Reliable availability during normal weekday installation hours is required, with occasional additional hours as needed. Reliable transportation and a valid driver's license are essential.

Important Note

This is a hands-on leadership role. While it includes operations management responsibilities, it is not a desk-based position. The Lead Operations and Closet Installer will actively participate in installations while overseeing field coordination, team leadership, quality control, and day-to-day installation operations.

Benefits

• Tools Provided
• Company Vehicle
• Uniforms Provided
• Bonus Opportunities (based on performance)
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment should be made directly to the franchise location.