Lead Operational Execution Support

At Blood Cancer United, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our bold goal a reality: to enable patients with blood cancer to gain more than one million years of life by 2040. Join us and give new meaning to the word, "job."

About the role

This role is responsible for providing internal support of essential operational activities that drive success for fundraisers, donors and internal business partners to ensure region staff can effectively and efficiently raise funds to support Blood Cancer United's mission. Must be able to work Central time zone hours.

Responsibilities

• Support region teams with administrative workload drivers, including:
  • Unsubscribes, event set up, letter editing, registration processes
  • Data collection processing, incentive fulfillment, Drupal updates
  • SVOY applications through Bloodcancerunited.org domain
• Support region teams with offline fund management, including:
  • Processing region revenue timely and accurately from territory and national lockboxes, wires, and donor advised funds according to defined processes and procedures
  • Researching unclaimed donations to determine correct allocation
  • Reviewing wire and DAF reports for unclaimed wires, working with region staff to determine correct allocation
  • Processing journal entries and fund transfers timely and accurately following Blood Cancer United policies and procedures
  • Submitting cash receipts templates to National Office to allocate revenue appropriately
• Maintain a clear understanding of processes, technological changes, and quality expectations
• Collaborate with peers to ensure lockbox coverage during staff absences and vacancies
• Manage tickets and inbound customer needs through ticketing software within agreed upon SLA
• Protect organization's value by keeping information confidential

Requirements

• Bachelor’s Degree preferred
• 2+ years of experience in a directly relatable role
• Prior Blood Cancer United experience preferred
• Knowledge of Blood Cancer United mission, products, and services preferred

Skills

• Capable of managing multiple priorities effectively
• Excellent verbal and written communications skills
• Strong attention to detail and highly organized
• Enthusiastic, self-motivated, and committed to excellence
• Ability to manage change in a matrixed organizational structure

Work Environment & Physical Demands

• Weekend & evening work may be required at times
• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Flexible spending accounts
• 403b retirement plan with generous paid time off
• Federal paid holidays observed throughout the year
• Wellness program and employee assistance program

Pay

The base pay range for this hourly paid, non-exempt position is $28/hr ($50K/yr) to $35/hr ($63K/yr). The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Blood Cancer United we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.