Operations Support Lead

About the role

Leads technical and professional employees performing high-level, professional or consultative work requiring highly specialized program or project management knowledge. Work involves establishing objectives, guidelines, procedures, schedules, priorities, and methods for achieving program, project, or operational goals for the Transportation Programs division. Requires extensive contact with high-level executives and governmental agencies. Serves as a Lead Worker, handling issues independently and establishing work plans to meet set objectives.

Responsibilities

• Oversees studies and analysis of problems.
• Oversees the development and implementation of effective techniques for evaluating agency or district programs.
• Oversees the development of contract requirements or specifications in support of programs or projects.
• Oversees the evaluation, interpretation, and dissemination of legislative information and preparation of operational and financial impact analyses of legislative proposals.
• Oversees the preparation of administrative reports, studies, and specialized research projects.
• Performs budget-related review, planning, and development activities.
• Performs or directs site visits to discuss various management issues.
• Presents information on programs, projects, and activities at public and professional meetings, seminars, and conferences.
• Provides leadership to programs, projects, and committees.
• Represents the Department at facilities management/acquisition activities, business meetings, legislative sessions, conferences, seminars, or committees.
• Represents the Department on interagency groups, technical committees, or special task force groups.
• Researches, plans, coordinates, and develops programs, projects, activities, or procedures to increase productivity, efficiency, and streamline operations.
• Serves as a liaison and division contact in area of expertise, representing the division at state and local levels.
• Serves as point of contact and/or liaison for programs or special projects with other departmental staff, governmental entities, and/or the public.
• Updates managers on program or project goal initiatives and achievements.
• Manages Organizational Change Management initiatives for assigned applications and business process improvement initiatives.
• Develops and implements organizational change management efforts.
• Serves as a lead worker to TxDOT employees by serving as a resource for complex questions, providing technical training, input on career conversations, approving leave requests, and presenting workflow updates.
• Performs other job responsibilities as assigned.

Requirements

• Bachelor's Degree in a related discipline. Relevant experience may substitute for education on a year-per-year basis.
• 5 years of experience in staff administration, business analysis, project, or program administration (full-time or prorated part-time equivalent). Related graduate-level education may substitute for experience on a year-per-year basis.
• Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications

• Project Management certification.
• Preferred degrees: Business Management, Business Administration, Project Management, or Operations Management.

Skills

• Extensive knowledge of:
  • Applicable analysis methodologies.
  • Statistical analysis methodologies and reporting procedures.
  • Applicable governmental laws, rules, and regulations specific to the area of responsibility for safeguarding information and IT systems.
  • Program/project planning, development, and management methodologies.
  • Human resources management policies and practices.
  • Modeling principles and practices.
  • Management Information Systems.
  • Auditing and investigative methods, practices, and procedures.
  • Budgeting methods and procedures.
  • Contract negotiation, development, and management methods.
  • Applicable laws, rules, and regulations.
• Considerable knowledge of:
  • Communication strategies, policies, and methods.
  • Budget development, monitoring, and implementation.
  • Applicable contract/grant/funding/project/program processes, policies, and procedures.
  • Persuasion and negotiation of critical issues.
• Expert skill in:
  • Establishing plans and setting objectives that support overall business strategy; anticipating and adjusting for problems.
  • Directing and establishing objectives; clarifying roles and responsibilities; monitoring performance; evaluating results.
  • Developing, interpreting, and implementing policies, procedures, and technical information.
  • Negotiating settlement of differences without damaging relationships.
  • Facilitating groups using effective communication methods; guiding groups to define objectives and reach consensus.
  • Research and analysis methodologies.
  • Researching, analyzing, and interpreting policies, state, and federal laws and regulations.
  • Evaluating technical and financial information.
• Proficient skill in:
  • Public speaking to present ideas clearly and concisely.
  • Public relations for maintaining effective working relationships.
  • Communication of complex ideas clearly and effectively.
  • Planning, assigning, directing, coordinating, and reviewing the work of professional, administrative, and technical employees.
  • Leading, assigning, reviewing, and monitoring the work of others.
  • Planning and coordinating workshops, seminars, and task force activities.
  • Coordinating labor, materials, and equipment.
  • Persuasion and negotiation of critical issues.
  • Directing the development of policy and operating procedures.
  • Analyzing and organizing business and technical data.
  • Administrative support practices, including writing, editing, report preparation, record-keeping, and records management.
  • Prioritizing and organizing work assignments.
  • Preparing and maintaining confidential and sensitive records, files, and reports.
  • Preparing technical/statistical reports.
  • Using computers, applicable programs, applications, and systems.
  • Interpreting and analyzing legislation, rules, and regulations.
• Ability to:
  • Communicate effectively.
  • Exercise logic and reasoning to define problems, establish facts, and draw valid conclusions.
  • Analyze and understand why problems occur; generate and implement creative, cost-effective solutions.
  • Protect sensitive and confidential information.
• Other Attributes:
  • Shows integrity and ethical behavior; respects confidentiality and organizational standards.
  • Initiates and supports quality management activities and performance measures.
  • Uses logic and reasoning to support business objectives and goals.

Physical Requirements

• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs.
• Sitting for prolonged periods.
• Standing for prolonged periods.
• Talking to express or exchange ideas by spoken words.
• Close visual acuity for data/figures, computer work, and extensive reading.

Benefits

• Retirement Plans.
• Alternative and/or Flexible Work Schedules.
• Paid Leave and Holidays.
• Health Premiums paid at 100% for Full-Time Employees.
• On-the-Job Training.
• Tuition Assistance Program.
• Holistic Wellness Program with Leave Incentives.
• Career Development and Advancement Opportunities.
• Family-Friendly Policies and Programs.

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many offices statewide are designated as Texas Mother-Friendly Worksites.

Location

6230 E. Stassney Lane, Austin, TX 78744

Schedule

• Full-time.
• Regular employee status.