Lead Monitor Graveyard
Volunteers of America Los Angeles · Los Angeles, CA · 1 mo ago
OTHR$20.9–$22/hrFull-time
We need to output HTML fragment with sections: About Us? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to extract substantive content: About Us paragraph, Pay Rate, Benefits, Job Summary and Purpose, Duties and Responsibilities (list), Essential Ability Acknowledgement (maybe part of responsibilities), Mandated Reporter (maybe part of responsibilities), Qualifications (Requirements, Education, Experience, Preferred Qualifications). Also maybe "Driving ability preferred." etc.
We need to decide sections: About Us (maybe "About the role"? Actually "About Us" is about organization; could be "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: About Us -> maybe "About the role"? But they said do NOT repeat the job title as a heading; "About the role" is okay. We'll include an
About the role
with the About Us paragraph.
Pay: we have PAY RATE: $20.90 - $22 Per Hour. So we need a Pay section with that info.
Benefits: we have BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. So Benefits section.
Responsibilities: Duties and Responsibilities (list). We'll put Responsibilities
with - items.
Requirements: maybe "Qualifications" includes Requirements, Education, Experience, Preferred Qualifications. The instruction includes Requirements and Qualifications as separate possible headings. We could have
Requirements
for mandatory qualifications (must be able to pass fingerprint clearance, background check, ability to perform under stress, etc.) and Qualifications
for education/experience/preferred. Or we could combine. But they said prefer a few substantive sections over many thin ones. However we need to preserve all substantive info. Could combine Requirements and Qualifications into one section? But they gave examples of headings; we can choose to use both if content is substantive. Let's see: Requirements: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications; Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients... That's substantive.
Education: One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. OR Complete Careers for a Cause (C4C) within 60 days of hire. Within 30 days of hire, must successfully complete VOALA safety training.
Experience: One year in the general security field, and/or social services / human services, and/or customer service experience.
Preferred Qualifications: Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Related experience in a mental health or substance abuse treatment setting, or other group residential program. Database familiarity. Clean driving record to be insurable by VOALA insurance.
Also "Driving ability preferred." appears earlier.
We also have "Essential Ability Acknowledgement" and "MANDATED REPORTER". Those could be part of Responsibilities or a separate section like "Essential Functions". But we don't have a heading for that; we could include under Responsibilities as additional bullet points.
We also have "Job Summary And Purpose" which is prose; could be part of About the role or a separate section like "Job Summary". But we have only limited headings; we could put it under About the role as prose.
We need to avoid duplication: there are repeated bullet points later (like "TRAIN, SUPERVISE AND SCHEDULE MONITORSSHELTER SECURITY..." etc). We need to preserve all substantive info but avoid duplicated lines. We'll need to deduplicate.
Let's extract unique duties:
From Duties And Responsibilities block:
- Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
- Train Monitors in program operations, safety, and security expectations and procedures.
- Oversee operations for safety practices, provide ongoing safety leadership.
- Shelter Security
- Shelter Entrance Monitoring: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
- Bag & Person Screening: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
- Shelter Safety:
- While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
- Know location of fire exits, be prepared to assist participants in case of any emergency.
- Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
- Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
- Asset Protection:
- As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor.
- Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
- Act as a role model for participants at all times. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
- Client/Participant Support:
- Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
- Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
- Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
- Driving Tasks (for licensed Monitors):
- Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
- Assists passengers in securing wheelchairs, car seats and other mobility devices
- Ensures safety of passengers, operates vehicle in safe manner at all times
- Maintains trip records as well as mileage and gasoline usage records
- Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
- Inputs required data to computer systems and logs
- Other duties that may arise to support program goals.
Later there is a block "ESSENTIAL DUTIES: Services for this position must be provided on-site..." which repeats many of the above but condensed. We'll deduplicate.
Also "MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities." This is a duty.
Also "Essential Ability Acknowledgement Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges." This is a requirement/ability.
We'll incorporate that as a bullet under Responsibilities or maybe under Requirements.
Now we need to format.
We'll produce:
About the role
VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
Pay
$20.90 - $22 Per Hour
Benefits
VOALA offers competitive medical, dental, vision and retirement benefits.
Responsibilities
- Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
- Train Monitors in program operations, safety, and security expectations and procedures.
- Oversee operations for safety practices, provide ongoing safety leadership.
- Shelter entrance monitoring: monitor and authorize entrance and departure of employees, participants, visitors, guests and other persons to guard against theft and maintain security of premises (front door is the only permitted entrance/exit).
- Bag and person screening: search all participants’ person and belongings each time they enter the shelter, treating each participant with equal dignity and professionalism.
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates; make reports as needed.
- While patrolling, observe shelter to ensure safe operations; report and correct spills, unsafe working conditions, or defective equipment.
- Know location of fire exits and be prepared to assist participants in case of emergency.
- Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist as required.
- Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
- Report all suspicious events to direct supervisor; protect shelter assets from theft, loss, or damage.
- Complete written reports and incident logs of daily activities and irregularities (unusual occurrences, equipment or property damage, theft, presence of unauthorized persons).
- Act as a role model for participants at all times; learn, understand and practice expected professionalism, putting clients’/participants’ needs first.
- Answer telephones and take messages for clients and staff; monitor doors and greet visitors.
- Maintain office housekeeping; verify all common areas, laundry areas and restrooms are clean, disinfected and fully operational.
- Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation, and other shelter events.
- Driving tasks (for licensed Monitors): transport participants to human service locations, work sites, and medical facilities
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to extract substantive content: About Us paragraph, Pay Rate, Benefits, Job Summary and Purpose, Duties and Responsibilities (list), Essential Ability Acknowledgement (maybe part of responsibilities), Mandated Reporter (maybe part of responsibilities), Qualifications (Requirements, Education, Experience, Preferred Qualifications). Also maybe "Driving ability preferred." etc. We need to decide sections: About Us (maybe "About the role"? Actually "About Us" is about organization; could be "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: About Us -> maybe "About the role"? But they said do NOT repeat the job title as a heading; "About the role" is okay. We'll include an
About the role
with the About Us paragraph. Pay: we have PAY RATE: $20.90 - $22 Per Hour. So we need a Pay section with that info. Benefits: we have BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. So Benefits section. Responsibilities: Duties and Responsibilities (list). We'll putResponsibilities
with- items.
Requirements: maybe "Qualifications" includes Requirements, Education, Experience, Preferred Qualifications. The instruction includes Requirements and Qualifications as separate possible headings. We could have
Requirements
for mandatory qualifications (must be able to pass fingerprint clearance, background check, ability to perform under stress, etc.) andQualifications
for education/experience/preferred. Or we could combine. But they said prefer a few substantive sections over many thin ones. However we need to preserve all substantive info. Could combine Requirements and Qualifications into one section? But they gave examples of headings; we can choose to use both if content is substantive. Let's see: Requirements: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications; Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients... That's substantive. Education: One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. OR Complete Careers for a Cause (C4C) within 60 days of hire. Within 30 days of hire, must successfully complete VOALA safety training. Experience: One year in the general security field, and/or social services / human services, and/or customer service experience. Preferred Qualifications: Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Related experience in a mental health or substance abuse treatment setting, or other group residential program. Database familiarity. Clean driving record to be insurable by VOALA insurance. Also "Driving ability preferred." appears earlier. We also have "Essential Ability Acknowledgement" and "MANDATED REPORTER". Those could be part of Responsibilities or a separate section like "Essential Functions". But we don't have a heading for that; we could include under Responsibilities as additional bullet points. We also have "Job Summary And Purpose" which is prose; could be part of About the role or a separate section like "Job Summary". But we have only limited headings; we could put it under About the role as prose. We need to avoid duplication: there are repeated bullet points later (like "TRAIN, SUPERVISE AND SCHEDULE MONITORSSHELTER SECURITY..." etc). We need to preserve all substantive info but avoid duplicated lines. We'll need to deduplicate. Let's extract unique duties: From Duties And Responsibilities block: - Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week. - Train Monitors in program operations, safety, and security expectations and procedures. - Oversee operations for safety practices, provide ongoing safety leadership. - Shelter Security - Shelter Entrance Monitoring: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises. - Bag & Person Screening: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened. - Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed. - Shelter Safety: - While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. - Know location of fire exits, be prepared to assist participants in case of any emergency. - Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required. - Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons. - Asset Protection: - As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor. - Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons. - Act as a role model for participants at all times. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first. - Client/Participant Support: - Answer telephones and take messages for clients and staff, monitor doors and greet visitors. - Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational - Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events. - Driving Tasks (for licensed Monitors): - Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities - Assists passengers in securing wheelchairs, car seats and other mobility devices - Ensures safety of passengers, operates vehicle in safe manner at all times - Maintains trip records as well as mileage and gasoline usage records - Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs - Inputs required data to computer systems and logs - Other duties that may arise to support program goals. Later there is a block "ESSENTIAL DUTIES: Services for this position must be provided on-site..." which repeats many of the above but condensed. We'll deduplicate. Also "MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities." This is a duty. Also "Essential Ability Acknowledgement Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges." This is a requirement/ability. We'll incorporate that as a bullet under Responsibilities or maybe under Requirements. Now we need to format. We'll produce:About the role
VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
Pay
$20.90 - $22 Per Hour
Benefits
VOALA offers competitive medical, dental, vision and retirement benefits.
Responsibilities
- Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
- Train Monitors in program operations, safety, and security expectations and procedures.
- Oversee operations for safety practices, provide ongoing safety leadership.
- Shelter entrance monitoring: monitor and authorize entrance and departure of employees, participants, visitors, guests and other persons to guard against theft and maintain security of premises (front door is the only permitted entrance/exit).
- Bag and person screening: search all participants’ person and belongings each time they enter the shelter, treating each participant with equal dignity and professionalism.
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates; make reports as needed.
- While patrolling, observe shelter to ensure safe operations; report and correct spills, unsafe working conditions, or defective equipment.
- Know location of fire exits and be prepared to assist participants in case of emergency.
- Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist as required.
- Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
- Report all suspicious events to direct supervisor; protect shelter assets from theft, loss, or damage.
- Complete written reports and incident logs of daily activities and irregularities (unusual occurrences, equipment or property damage, theft, presence of unauthorized persons).
- Act as a role model for participants at all times; learn, understand and practice expected professionalism, putting clients’/participants’ needs first.
- Answer telephones and take messages for clients and staff; monitor doors and greet visitors.
- Maintain office housekeeping; verify all common areas, laundry areas and restrooms are clean, disinfected and fully operational.
- Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation, and other shelter events.
- Driving tasks (for licensed Monitors): transport participants to human service locations, work sites, and medical facilities