Lead Monitor Graveyard Shift

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$20.90 - $22 per hour

BENEFITS

VOALA offers competitive medical, dental, vision, and retirement benefits.

Job Summary And Purpose

• Arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors, and employees.
• Provide Safety Training to the Monitor staff, and provide ongoing safety oversight.
• Perform Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.
• Driving ability preferred.

Duties And Responsibilities

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
• PATROL PREMISES: Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
• SHELTER SAFETY: While patrolling, observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know location of fire exits, be prepared to assist participants in case of any emergency. Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required. Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• ASSET PROTECTION: As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft, loss, or damage to the shelter’s assets. Report all suspicious events to direct supervisor. Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand, and practice the professionalism expected – Put clients’/participants’ needs first.

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• MENTORSHIP AND SUPERVISION OF MONITORS: Shelter Security.
• MONITORING OF SHEDULE AND PATROL: Shelter Security.
• MONITORING OF CLIENTS AND ROOM CHECKS: Shelter Safety.
• REPORTING OF VIOLATIONS: Shelter Safety.
• ASSET PROTECTION: Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• CLIENT/PARTICIPANT SUPPORT: Client/Participant Support.
• DRIVING TASKS (FOR LICENSED MONITORS): Driving Tasks.
• OTHER DUTIES: Other duties as required and may be subject to change.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.

MANDATED REPORTER

All employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• MUST BE ABLE TO PASS A FINGERPRINT CLEARANCE, BACKGROUND CHECK, INCLUDING CRIMINAL HISTORY, PERSONAL REFERENCES, EMPLOYMENT AND EDUCATION VERIFICATIONS.
• ABILITY TO PERFORM UNDER CIRCUMSTANCES OF POSSIBLE EMOTIONAL STRESS AND CONFLICTS DEALING WITH DIFFICULT, UNCOOPERATIVE, AND POTENTIALLY AGGRESSIVE CLIENTS AS VOALA SERVES THE NEEDLIEST OF THE NEEDLY IN OUR PROGRAMS WHICH MAY INCLUDE CLIENTS WITH HOMELESSNESS, MENTAL-IllNESS, SUBSTANCE ABUSE, RECENTLY RELEASED FROM INCARCERATION AND OTHER CHALLENGES.
• EDUCATION: One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. OR Complete Careers for a Cause (C4C) within 60 days of hire. Within 30 days of hire, must successfully complete VOALA safety training.
• EXPERIENCE: One year in the general security field, and/or social services / human services, and/or customer service experience.
• PREFERRED QUALIFICATIONS: Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Related experience in a mental health or substance abuse treatment setting, or other group residential program. Database familiarity. Clean driving record to be insurable by VOALA insurance.