Lead Mitigation Technician

Key Responsibilities

• Respond to and manage water, fire, and mold mitigation projects under the direction of the Mitigation Manager.
• Oversee all phases of mitigation projects from initial inspection through completion.
• Conduct site inspections to assess the category and extent of damage and develop mitigation plans.
• Perform moisture readings, moisture mapping, and sketching to document affected areas.
• Develop scopes of work, including equipment needs and drying strategies.
• Complete water extraction using truck-mounted and portable equipment.
• Set up, monitor, and adjust drying systems (air movers, dehumidifiers, air scrubbers, containment).
• Track temperature, humidity, and grain depression to ensure effective drying and document daily progress.
• Perform controlled demolition according to scope, safety standards, and PPE requirements.
• Apply antimicrobial, disinfectant, and deodorization treatments per industry standards.
• Install containment systems to prevent cross-contamination and secondary damage.
• Assist with final cleaning and prepare projects for reconstruction handoff.

Leadership & Team Development

• Lead, train, and mentor field technicians to ensure quality, efficiency, and compliance.
• Provide hands-on coaching in equipment usage, field procedures, and documentation.
• Promote a culture of safety, accountability, and continuous improvement.
• Participate in ongoing training and professional development.

Documentation & Compliance

• Ensure all job documentation is accurate, complete, and submitted on time.
• Capture detailed photos and maintain records before, during, and after mitigation using required systems (e.g., DASH, CompanyCam, MICA).
• Obtain required documentation including customer signatures, work authorizations, and access permissions.
• Maintain compliance with IICRC standards, company policies, and insurance program requirements.

Communication & Customer Service

• Communicate professionally with homeowners, tenants, property managers, and insurance representatives.
• Cookordinate with internal teams (Mitigation Manager, Coordinator, Field Supervisor) on scheduling and job updates.
• Ensure clear expectations and a high level of customer satisfaction throughout the project.

Safety, Equipment & Jobsite Management

• Enforce jobsite safety standards, including PPE and proper containment procedures.
• Identify and report hazards (structural, electrical, environmental) to management immediately.
• Maintain clean, organized, and secure job sites while protecting unaffected areas.
• Ensure proper use, care, and maintenance of company vehicles, tools, and equipment.
• Maintain accountability for vehicle cleanliness, tool inventory, and field readiness.
• Support emergency response efforts, including after-hours and on-call rotations.

Required Skills & Knowledge

• Strong understanding of IICRC S500 and S520 standards.
• Knowledge of drying systems, air movement, dehumidification, and containment setup.
• Familiarity with insurance program requirements, including documentation and response times.
• Ability to read and interpret sketches, moisture maps, and drying logs.
• Strong leadership, problem-solving, and time management skills.
• Excellent communication and customer service abilities.

Preferred Qualifications

• IICRC certifications (WRT, ASD, AMRT) preferred.
• 3+ years of experience in water, fire, or mold mitigation.
• Experience leading or training a field team.
• Valid driver’s license with a clean driving record.