LEAD Mental Health Technician Coordinator

Overview

Perimeter Behavioral Health is a leading mental and behavioral healthcare provider. The Lead Mental Health Technician Coordinator (MHTC) position at Perimeter Behavioral Health of the Ozarks in Springdale, Arkansas combines direct patient care with operational management responsibilities.

Responsibilities

• Lead, supervise, and support the daily operations of the Mental Health Technician (MHT) team.
• Recruit, interview, hire, onboard, and retain qualified Mental Health Technicians in collaboration with leadership and Human Resources.
• Train, coach, mentor, and develop MHT staff through orientation, competency validation, ongoing education, and performance feedback.
• Create and maintain staffing schedules to ensure appropriate coverage based on patient census and acuity.
• Monitor attendance, coordinate shift coverage, and assist with staffing needs to ensure safe operations.
• Foster a positive team culture that emphasizes professionalism, accountability, teamwork, and exceptional patient care.
• Create and maintain a safe, therapeutic, and trauma-informed environment for residents, visitors, and staff.
• Model therapeutic communication, professional behavior, and crisis intervention techniques while supporting staff during behavioral emergencies.
• Ensure Mental Health Technicians provide quality patient supervision, documentation, safety checks, and implementation of individualized treatment plans.
• Participate in patient care activities including behavioral observations, therapeutic programming, de-escalation, and physical intervention when necessary (training provided).
• Collaborate with nursing, clinical, and administrative leadership to support quality improvement initiatives and regulatory compliance.
• Monitor unit operations and ensure adherence to hospital policies, Joint Commission standards, and state and federal regulations.

Qualifications

• A high school diploma or equivalent required; an Associate's or Bachelor's degree in Psychology, Human Services, Nursing, Social Work, Criminal Justice, or a related field preferred.
• A minimum of two years of behavioral health, psychiatric, healthcare, or human services experience required.
• Previous experience as a Mental Health Technician required.
• Prior leadership, charge, supervisory, or team lead experience preferred.
• A current CPR certification or ability to obtain upon hire.
• The ability to complete Handle with Care Verbal and Physical deescalation interventions training and applications.
• Strong leadership, communication, conflict resolution, and organizational skills.
• Able to work a rotating 12-hour schedule, including days, nights, weekends, and holidays.
• A physical capability to bend, stoop, lift, and safely assist during patient interventions.

Benefits

• Competitive pay and comprehensive benefits package
• Leadership development and career advancement opportunities
• Ongoing education and professional training
• Rewarding, purpose-driven work environment
• Company-sponsored retirement plan with employer match
• Medical, dental, and vision insurance options
• Paid time off

About the Role

Perimeter Behavioral Health is an equal opportunity employer committed to creating an inclusive workplace where all employees can thrive. We welcome applicants from all backgrounds, regardless of race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.