Lead Medical Secretary

Responsibilities

• Captures patient registration, scheduling, insurance verification, and front desk staff coverage
• Promotes continuous quality improvement in patient services and practice workflow
• Allocates, trains, and resolves issues for front desk staff
• Answers phones, schedules appointments, checks patients in and out, and coordinates specialist appointments
• Collects patient balances, copays, and credit cards at time of service
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Achieves NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Assists patients with Kiosk sign-in
• Maintains and orders administrative supplies to ensure proper inventory
• Complies with OSHA and DOH standards
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ information
• Provides superior customer service and outstanding patient care
• Attends meetings and workshops related to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Qualifications

Minimum qualifications include:

• Pay Range: $20.96-$34.61
• Location: Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903
• Work Type: M-F, 8am-4:30pm
• Work Shift: Day
• Daily Hours: 8 hours
• Driving Required: No