Medical Director
About the role
Employment Type: Full Time. Location: Remote in the U.S.
Zocalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care. Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live.
The Role: Zocalo delivers Enhanced Care Management to Medi-Cal members with high medical and social complexity, through care teams of RNs, community health workers, and care coordinators. This role holds clinical accountability for that work. The organization is moving to a care model in which an RN leads each patient panel. Clinical review of care plans and encounters is a requirement of that model and a condition of several health plan contracts. This role sets the standard for that review, owns the clinical protocols the care teams work to, and serves as the clinical voice in health plan and regulatory conversations. The role also carries a clinical line: the two nurse practitioners providing clinical oversight across the ECM panel report into it.
Responsibilities
- Clinical governance: Care plan and encounter review standards for Enhanced Care Management, sign-off requirements, and the evidence that they are met.
- Clinical protocols: Escalation pathways for the care