Lead Medical Office Receptionist Camp Verde Family Practice

Responsibilities

• Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system.
• Sets up, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment.
• Collaborates with department leaders to develop and distribute agendas, and takes notes and minutes.
• Makes arrangements including travel, lodging, and transportation.
• Maintains procedures for front office duties, charging, time edits, material management, and quality manual.
• Anticipates and promptly responds to customer needs.
• Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.
• Maintains rapport with customers, managers, and employees; sets priorities to maintain work flow.
• Prepares and distributes departmental communications to internal staff as directed.
• Develops and maintains distribution lists for various communications.
• Maintains continuity of work and operations by documenting and communicating needed actions to leaders, discovering irregularities, and determining continuing needs.
• Provides backup coverage for other support staff ensuring completion of assignments.
• Prioritizes and completes special projects.

Operations and Inventory Management

• Trains and orients appropriate office staff on front office responsibilities.
• Coordinates and maintains efficient office operations and performs responsible administrative duties of a complex and confidential nature to assist leaders with various administrative responsibilities.
• Assists in coordinating department projects and participates in inter-departmental problem solving with other peers/customers to resolve various issues.
• Provides confidential administrative support to leadership, including relating information regarding any potential problems.
• Assists the Practice Manager with ensuring appropriate staffing levels.
• Assists the Practice Manager with the operating budget maintenance.
• Inventories and reorders necessary equipment/supplies and maintains the inventory of floor stock items.

Finance and Insurance Authorization

• Checks patient insurance eligibility, updates demographics.
• Processes varied types of payments from patients including, but not limited to, co-pays, deductibles and co-insurance.
• Performs end of day reconciliation and corrects billing errors using programs including BOS.
• Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location).
• Ensures appropriate consent for care and authorization to obtain or release information are obtained.

Compliance/Safety

• Reports any safety-related incident in a timely fashion through the Midas/RDE tool.
• Attends all safety-related training programs.
• Performs work in a safe manner.
• Monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.