Lead Medical Assistant (MA): Gastroenterology Associates

Description

The Medical Assistant Lead is responsible for overseeing the daily operations of the clinical support team to ensure the delivery of high-quality patient care in a fast-paced healthcare environment. This role combines direct patient care duties with leadership responsibilities, including mentoring staff, coordinating schedules, ensuring compliance with clinical protocols, and supporting providers with medical procedures and documentation. The Medical Assistant Lead acts as a liaison between clinical staff and management, promoting team collaboration, workflow efficiency, and continuous quality improvement to enhance the overall patient experience. The lead functions as clinical support staff up to 90% as required to meet business needs.

Essential Functions

• Deliver patient care through patient preparation, vital sign collection, and documentation.
• Aid with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry).
• Maintain aseptic techniques during preparation, procedures, and medication administration.
• Greet and prepare patients for the health care provider.
• Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.
• Perform all the functions of a clinic Medical Assistant.
• Demonstrate comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
• Optimize clinic operations, assisting with patient care, patient flow, and facilitating communication amongst team members.
• Maintain supply inventory and order supplies as assigned.
• Oversee staff scheduling, onboarding, and education.
• Absorb payroll, timekeeping, and performance management.
• Recognize and address issues, improving clinic flow and ensuring quality patient care.
• Respond to patient inquiries.
• Actively participate in meetings, leading to huddles, ensuring adherence to safety, infection control, and departmental policies.
• Provide leadership, ensuring appropriate staffing, training, and support for the clinical team.
• Absorb quality assurance staff development and process improvement initiatives.
• Display proficiency in department-specific software and tools.
• Collaborate with a variety of staff, leaders, and providers to ensure delivery of quality patient care.
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
• Monitor department operations, manage supplies, maintain confidentiality, and ensure compliance with laws, regulations, and organizational integrity.
• Escalate non-routine issues, questions, and/or concerns to the practice manager or healthcare provider(s).
• Other duties as needed and assigned by the manager.
• Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Minimum Qualifications

• Must be comfortable operating in a collaborative, shared leadership environment.
• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Must already possess one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Medical Assistant (NCMA), Clinical Medical Assistant Certification (CMA), Certified Clinical Medical Assistant (CCMA), Nationally Registered Certified Medical Assistant (NRCMA), NPCE MA.
• Must have 2 years of prior Medical Assistant experience.
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.