Lead Medical Assistant - LV Durango Family Medicine Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the Role

The Lead Medical Assistant coordinates and organizes an efficient clinic workflow for in-person and telemedicine visits across Primary Care practice areas. This position monitors and resolves scheduling issues or complaints, ensures adherence to hospital policies and procedures, and oversees clinic supply ordering. The Lead MA also acts as a mentor to Medical Assistant staff, facilitating orientation, onboarding, and competency monitoring.

Responsibilities

• Actively coordinate and organize clinic workflow for in-person and telemedicine visits.
• Monitor and resolve potential scheduling issues or complaints during clinic hours.
• Monitor lab/imaging of patients and assist with prior authorizations for ambulatory prescriptions and prescription refill management.
• Perform in-person or telemedicine intakes, including recording patient vital signs, medication lists, and preparing patient charts.
• Assist physicians with minor clinical procedures such as staple removal, suture removal, and wound care.
• Schedule and coordinate diagnostic tests ordered by the physician as needed.
• Perform various office and clerical duties.
• Ensure patient privacy, safety, and confidentiality, and maintain a safe environment in compliance with standards, policies, and infection control regulations.
• Act as a lead and mentor to Medical Assistant staff, ensuring adherence to hospital policies, procedures, and operational workflows.
• Responsible for the orientation, precepting, onboarding of new staff, and monitoring staff competencies.
• Order clinic supplies under the supervision of the Clinic Supervisor.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Graduate from an accredited school of Medical Assistant Certificate/Diploma program.
• Minimum of 2 years of experience as a medical assistant, preferably with at least 1 year in an ambulatory care setting.
• Ability to communicate effectively in English, both verbally and in writing.
• Knowledge of ICD-9 coding, data collection for billing procedures, and charge posting.
• Ability to work well with a multidisciplinary team, problem-solve, and be self-motivated.
• Ability to multi-task, manage priorities, and workflow.

Qualifications

• Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
• Fire Life Safety Training (LA City) certification (if no card upon hire, must be obtained within 30 days and maintained).

Preferred Qualifications

• Spanish language skills.
• Knowledge of medical terminology.

Pay

The hourly rate range for this position is $19.00 - $29.77. When extending an offer of employment, factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations are taken into account.