Lead Medical Assistant

Essential Duties and Responsibilities

• Leadership & Team Management
• Supervise and support in the day-to-day execution of program responsibilities.
• Orient, train, and onboard outsource staff on program-specific workflows, clinical protocols, and documentation requirements.
• Coverage coordination and ensure appropriate coverage across all Wound Care Programs.
• Serve as the first point of escalation for staff questions, workflow concerns, and patient-related issues.
• Lead regular team huddles and participate in departmental meetings and quality improvement initiatives.
• Foster a collaborative, professional, and accountable team environment.
• Clinical & Administrative Oversight
• Maintain accurate treatment logs, wound measurement tracking, and prior authorization documentation.
• Ensure accurate and complete ICD-10 coding and clinical documentation.
• Monitor compliance with organizational policies, regulatory requirements, and documentation standards.
• Aid in resolving operational issues and proactively communicate supply needs and workflow concerns to the Program Director.
• Quality & Compliance
• Ensure adherence to established clinical protocols and best practices.
• Support quality assurance initiatives and process improvement efforts.
• Monitor documentation accuracy and completeness to support compliance and reimbursement requirements.

Education & Certifications

• High School Diploma or GED required.
• Associate Degree or a related healthcare field preferred.
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification preferred.
• Current CPR/BLS certification preferred.

Experience & Qualifications

• Minimum of three (3) years of clinical Medical Assistant experience required.
• Minimum of one (1) year of wound care or specialty clinic experience strongly preferred.
• Previous lead, charge, or supervisory experience preferred.
• Demonstrated ability to lead, coach, mentor, and hold team members accountable in a professional and respectful manner.
• Strong organizational, time management, and multitasking abilities in a fast-paced clinical environment.
• Excellent verbal and written communication skills.
• Proficient in electronic medical records (EMR) systems and healthcare documentation practices.

Key Competencies

• Leadership and Team Development
• Clinical Documentation Accuracy
• Regulatory Compliance
• Patient-Centered Care
• Problem Solving and Critical Thinking
• Time Management and Organization
• Communication and Interpersonal Skills
• Quality Improvement and Process Management

M-F 8:30am-5pm

$25/hr