Lead Medical Assistant

About the role

Manages a variety of office activities and operations, including office personnel, clinical staff, and patient experience.

Responsibilities

• Provide outstanding customer service to improve customer satisfaction and relationship.
• Stay up to date on policies and procedures.
• Maintain stellar customer service skills at all times in all areas of the role.
• Maximize office productivity through enforcement of company policies and procedures to office personnel and clinical staff.
• Research and develop resources that create timely and efficient workflow.
• Establish uniform correspondence practices and procedures.
• Review clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Train new personnel and maintain timely performance reviews.
• Maintain performance documentation of personnel.
• Maintain contact with customers and outside vendors.
• Assist company marketer with marketing activities and to obtain company contracts.
• Ensure that patients receive the company’s vision of patient care experience.
• Prepare and submit payroll of personnel.
• Produce necessary reports of clinic’s operations to the Regional Manager.
• Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily.
• Attend company meetings.
• Host staff meetings with assigned location.
• Perform any additional duties assigned.

Requirements

• Excellent customer service skills.
• Familiarity with company policies and healthcare regulations.
• High School diploma or equivalent.
• Knowledge of Microsoft Office products.
• Knowledge of business office procedures.
• Excellent oral and written communication skills.
• Ability to greet patients and answer phones in a professional manner.
• Ability to establish and maintain effective working relationships with providers, patients, and the public.
• Utilize time management skills.
• Recognize, evaluate, solve problems, and correct errors.
• Maintain productivity and work independently.
• Planning and organization skills.
• Ability to adapt to a variety of situations and personnel.
• Project management skills.
• Ability to manage people effectively toward company goals.
• At least 2 years of Medical Assistant Skills and Insurance Verification.
• 1 year of leadership in a medical setting.

Working conditions

• May require evening, weekend, or holiday work.
• Requires many hours in a sitting or standing position.
• Requires travel to various office locations.

Direct reports

Medical Associates, Clinical Providers