Lead Medical Assistant
Job Summary
Friend Health is seeking a skilled and team-oriented Lead Medical Assistant to support daily clinic operations while providing leadership and guidance to Medical Assistant staff.Job Duties
Serve as the primary point of contact for Medical Assistant staff at assigned site(s).
Coordinate MA schedules, daily assignments, and coverage needs to ensure workflow efficiency.
Provide training, onboarding, and mentorship to new and existing MAs.
Monitor clinical quality metrics and assist in ensuring compliance with protocols and documentation standards.
Serve as a liaison between clinical support staff and providers to facilitate communication and patient flow.
Aid in periodic performance feedback for MAs and relay staff concerns to supervisors.
Qualifications
High school diploma or GED (Required)
Certified or Registered Medical Assistant (Required)
Current CPR certification (Required)
Minimum 2 years of clinical experience as a CMA or RMA (Required)
Prior leadership or supervisory experience preferred
Strong proficiency in EHR systems (e.g., EPIC)
Excellent organizational and communication skills
SMART Goals
By the end of each quarter, ensure that 95% of patient intake and vitals are completed and documented in the EMR within 10 minutes of scheduled appointment times.
Train and onboard all newly hired Medical Assistants at the assigned site within 30 days of their start date, ensuring competency sign-off and EMR proficiency by week 3.
Achieve and maintain a 98% compliance rate on monthly infection control audits and clinical documentation spot checks by Q4.
Working Conditions
None known.
Work is primarily performed in an outpatient clinical environment.
May be exposed to communicable diseases, biohazardous materials, and other health and safety risks associated with direct patient contact.
Occasional travel between clinic sites may be required.
Must be able to manage competing priorities in a high-volume, fast-paced setting.
Physical Requirements
Frequent standing, walking, bending, and lifting (up to 25 lbs) is required throughout the shift.
Must be able to assist patients in transferring to/from wheelchairs or exam tables as needed.
Manual dexterity and visual acuity required for administering injections, drawing blood, and operating clinical equipment.
Ability to respond quickly and calmly in emergency situations.
Employment Conditions
This job description is to ensure that essential functions and basic duties have been included.
We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law.
In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process).
This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.
Benefits & Compensation
Hourly Pay Rate: $23.00
Medical, Dental, and Vision Insurance
403(b) Retirement Plan
Paid Time Off (PTO) & Paid Holidays
Life Insurance & Disability Coverage
Tuition Reimbursement & Professional Development Opportunities
Wellness Programs & Employee Assistance Programs (EAP)
EEO Statement
Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law.
Join Our Team!
AAt Friend Health, we believe in delivering compassionate, high-quality care to every patient who walks through our doors. We’re building a team of passionate healthcare professionals who are committed to equity, integrity, and excellence.