Lead Medical Assistant

Description Function Under the supervision of the Nurse Supervisor and as a member of the clinical team, the Lead Medical Assistant will perform all duties of the Medical Assistant, function as the resource person to the medical assistant staff and coordinate the daily support operations of a single clinical area. The Lead MA will serve as an expert for the Medical Assistant Team on their assigned floor, assist with schedule management and daily assignments to ensure task and workflow readiness, and provide mentorship and training to ensure medical assistants perform at a high level of proficiency. Representative Duties (Primary) Oversee Clinic Workflow Provides directions and monitors work for floor medical assistant staffProvides direction and support to staff to ensure adequate clinic flow with effectiveness and efficiencyExhibits a high level of technical skill and functions as resource for other clinical support members. Fills in for staff as needed to provide appropriate support for the floor. Takes a supportive role in ensuring clinic workflow is of a high quality.Routinely reviews Quality Control logs, supply inventory, and ensures Joint Commission readiness in all aspects of Medical Assistant job responsibilitiesIn collaboration with the Clinical Operations Manager, ensures standardization of tasks and consistency in MA performanceWorks closely with Clinical Operations Manager to recommend changes in team/pod assignment as needed and assigns MA tasks (i.e., exam room stocking)Assists with scheduling of Medical Assistant staff to fulfill clinic needsSupports communication among MA colleagues on personnel issues and schedules to ensure timely arrival/departure/shift changes and adequate coverage during sessionsEnsures smooth patient flow during clinic sessions and assist with assigning floating deployment of MAs as needed to ensure equity in use of MA resourceFacilitates interpersonal and leadership communication skills between MA, provider, and nursing staff to promote effective working relationships with all members of the healthcare teamEnsures assigned areas conform to standards of appearance and that the work and exam rooms are neat, clean, & adequately stockedEnsures appropriate purchasing of supplies and equipment within budgetary guidelines and maintains adequate inventory. Informs management of need to secure supplies and equipment necessary for optimal clinical operations.Acts as a contact point for patient inquiries, problems and complaints without clinical operations manager Escalates complex issues to Clinical Operations Manager, Director of Nursing, physician floor lead, and/or appropriate resources.Performs other duties as assigned. Subject Matter Expert of Medical Assistant Team Provides input into evaluating performance; May act as supervisor in the absence of COM to ensure safe and timely patient care and clinic flowWorks closely with COM to approve time-off and coordinate coverageCollaborates closely with COM around performance management concernsImplements operational procedures in accordance with established guidelines. Reviews exceptions and changes with COM. Monitor’s staff understanding of current procedures and ensures procedures are implemented correctly.Collects data for use in the management decision-making processAssists with selection and ongoing training and evaluation (oral and written) of new and existing MA staffMonitors routine data and information flow for the floor and notifies supervisor of any deviationsSupports the COM in annual competency review and completion for MA staff Representative Duties (Secondary) Providing direct patient care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic Organizes and prepares patient visit including patient summary sheets, labels, and huddle sheets for daily clinicChecks exam room for patient encounter and restocks, and cleans as necessaryCalls patients from the lobby into the exam roomObtains chief complaint, vital signs, allergies, surveys, and consent forms from patientOpen office visit note and documents vital signs in EPICAssists with patient care under the direction of appropriate medical provider, RN, or LPNAssists with care coordination for individual patients and panels of patients under the direction of appropriate medical provider, RN, or LPNAdministers all CLIA waived lab tests and medical tests (e.g., EKG, Spirometry, UA, HCG, PPD administration) and procedures (e.g., ear lavage) as per protocol and medical provider orderAssists with collection and transport of lab samples as neededDemonstrates competency in mailings, sorting of mail, filing, faxing and other duties to support administrative office needsUnderstands and maintains standard precautions in all clinical activities, use of PPEChaperones providers as needed during physical/pelvic examsDemonstrates teamwork and works to build cohesive, professional relationships with all Fenway Health employees and patientsMay perform phlebotomy, if trainedAssists in emergencies as trained, calls for outside help or transport as directed. Effectively maintains medical supply stock, equipment in working order and cleanliness of clinic Maintains equipment in good working order and notifies supervisor of broken equipment. Notifies supervisor of needed equipment or tools including suggestions for improvements in supplies.Clean, organize and stock exam rooms, supply closets, utility rooms and medical area of lab between patient visits as needed throughout the day, every day.Disinfects exam rooms and equipment daily and after contamination of communicable disease exposure with appropriate cleaning agent.Conducts weekly inventory, restocks, and rotates the stock to prevent expired stock/shortagesOrders new stock inventory as needed or informs person responsible for ordering supplies when stock is getting lowIdentifies and disposes of expired medical stock appropriatelyMaintains room cleaning logsChecks and records CLIA waived testing controls quality control and notifies COM for any concerns for abnormal findings.May perform autoclaving, if trained Provide phone and clerical support for general patient inquiries and outreach Coordinates and provides reminders for needed visits, testing, and procedures.Clearly and timely documents all phone calls and interactions with patients as well as attempts to contact patientsInforms and follows up with responsible provider of communication with patientsObtains medical record releaseMay assist patients with scheduling appointments for primary care and specialty servicesProficiency in written and spoken English Provides support for walk-in patients Administers blood pressure screenings for walk-in clientsRecords blood pressure reading in medical record and notifies responsible provider Additional Performance Requirements Effectively communicates with patients, co-workers on medical team, in medical department and across departments Demonstrates competency in EMR, Microsoft Outlook, and other electronic communicationMeets with assigned provider to review upcoming appointments (daily huddle)Identifies abnormal vital signs and CLIA tests that require quick intervention and promptly notifies a provider or supervisor.Attends and participates in regularly scheduled general staff meetings as well as Nursing/MA meetingsAssists in training other employees in the medical support departmentMaintains comprehensive knowledge of Fenway Health services, policies, and proceduresSorting and distribution of mail and incoming faxes are performed daily and in a timely mannerOutgoing faxes are done throughout the day in a timely mannerAdheres to the principles of patient and confidentiality Documentation with patient information is disposed of in shredding bins, ensures that protected information is held in secure areas and conversations about patients are not overheard.Informs supervisor of training needs Policy and Procedures Maintains familiarity with Fenway Health policies and proceduresAdheres to medical department standards for attendance and professional dressHelps maintain a patient centered, professional work environment Age-Specific Care Provides age-specific care per Fenway Health policy Participates in quality improvement initiatives Meets Agency Participatory Expectations Suggests and participates in continuing quality improvement effortsAdheres to all agency and departmental policies and proceduresParticipates in quality assessment and improvement activities as requestedAdheres to established safety policies, procedures, and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situationAttends all required meetings, in-services, and professional trainingsAttends all regularly scheduled meetings, trainings, forums, and other pertinent FH staff meetingsMaintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activitiesServes on agency committees and in professional organizations when requested Requirements Performs related duties as required Minimum 2 years of experience as a Medical Assistant with demonstrated high performance and leadership skills or potentialSuccessful completion of a Medical Assistant Program or EMT (Massachusetts licensed or NREMT)Minimum of a High School DiplomaCurrent CPR CertificationAdvanced understanding of medical terminologyWillingness to work any shift FH is open as needed, including evenings, for coverage purposesEffective skills in the areas of service, teamwork, communication, respect for others, and time/priority managementAbility to deal effectively with stress relating to the changing organizational, personnel, and healthcare environmentDemonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law. Preferred Qualifications Certified Medical AssistantBilingual or multilingualExperience working with an ethnically, culturally, and racially diverse work staff Working Conditions And Physical Effort Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.Work may involve exposure to loud noise, strong odors, and emotionally liable individualsTypically moderate physical activity requiring handling average-weight objects up to 15-20 pounds, Assisting with mobility impaired patients, and standing and/or walking for most the day. Lifting of weights greater than 20 pounds does occur and will require the Medical Assistant to ask for additional help.May work with body fluids and tissues, and could be exposed to pathogens and will require safety trainingWork environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipmentLocation of work and specific duties may change in response to clinic needs This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.