LEAD MEDICAL ASSISTANT

About Cooper University Health Care

Cooper University Health Care is committed to providing extraordinary health care through a team of innovative professionals. The organization offers competitive rates, comprehensive benefits (health, dental, vision, life, disability, and retirement), attractive working conditions, and opportunities for career growth through professional development.

Responsibilities

• Supervise clinical staff, prepare evaluations, provide input on performance, and administer evaluations.
• Present disciplinary items to the manager as needed.
• Provide medical assistant support to providers when staffing needs arise.
• Maintain a high level of customer service, ensuring patient confidentiality and care in accordance with the Patient’s Bill of Rights.
• Complete the Cooper IDX training program (Registration, Scheduling, E‑Commerce, and FSC) and maintain annual eligibility certification.
• Serve as a mentor and role model, displaying Cooper’s Core Values.
• Provide on‑site training to staff.
• Deliver excellent customer service with strong interpersonal and communication skills for interactions with patients, visitors, and health‑care team members.
• Apply knowledge of patient rights, aseptic/sterile technique, and infection‑control best practices.
• Demonstrate excellent written communication, computer literacy, typing proficiency, and comfort with Microsoft Office software.
• Maintain reliable transportation and be available to travel to various clinical locations as determined by management.

Requirements

• Minimum 1–2 years of experience in clinical operations within a fast‑paced physician’s practice or clinical site in the Cooper University Health Care System, including rooming and triaging patients.
• Experience with scheduling, registering, and working on an electronic health record; knowledge of front‑desk operations.
• At least 1 year of experience using IDX and Epic.
• Completion of the Cooper IDX training program (Registration, Scheduling, E‑Commerce, and FSC) with annual eligibility certification.
• High School Diploma or equivalent required.
• Graduate of an MA Clinical Training program required.
• Current national certification for a Registered Medical Assistant (RMA) or National Certified Medical Assistant (NCMA), or Certified Medical Assistant (CMA) or CMAC (Clinical Medical Assistant Certification).
• Current BLS certification required.
• Reliable transportation and ability to travel to multiple clinical locations.

Benefits

• Competitive rates and compensation programs.
• Comprehensive benefits for full‑ and part‑time employees, including health, dental, vision, life, disability, and retirement plans.
• Attractive working conditions.
• Opportunities for career growth through professional development.